Customer Service Specialist, Helsinki (hybrid)

Academic Work Finland Oy; Uusimaa; Hybrid; EUR 42,000 - 62,000; Full time

Job summary

Academic Work Finland Oy is seeking a customer-focused support professional to assist our client's global sales and operations teams. You will handle inquiries via phone and email, guide users through the digital portal, and coordinate with internal teams to resolve issues.

The role offers hybrid work in modern offices and opportunities for professional growth in a diverse international environment. Ideal candidates have service experience, an entrepreneurial mindset, strong English, and basic

Qualifications

• Experience in customer service or problem-solving roles.
• Entrepreneurial mindset with ability to work independently.
• Advanced proficiency in English.
• Basic knowledge of Microsoft Office.

Responsibilities

• Provide dedicated customer support via phone and email.
• Respond to a wide variety of customer inquiries across sales, operations and logistics.
• Investigate customer issues by coordinating with the appropriate internal teams.
• Guide customers in utilizing the digital portal and mobile application.
• Manage the sales inbox to ensure timely responses to global inquiries.
• Assist the operations team with ad-hoc administrative and sales support tasks.

Skills

Customer service

Problem-solving

English proficiency

Entrepreneurial mindset

Tools

Microsoft Office

Job description

About the role

You will support our clients global sales and operations teams by managing customer inquiries and streamlining digital portal usage. This role balances administrative precision with proactive communication to ensure a seamless client experience.

Our client offers flexible working hours and a hybrid work model with a presence in their modern offices. You will thrive in a diverse international environment that values autonomy and professional growth.

Work tasks

A versatile support role focused on customer guidance, lead management, and operational task coordination within the global container logistics industry.

• Provide dedicated customer support via phone and email
• Respond to a wide variety of customer inquiries across sales, operations and logistics.
• Investigate customer issues by coordinating with the appropriate internal teams.
• Guide customers in utilizing the digital portal and mobile application
• Manage the sales inbox to ensure timely responses to global inquiries
• Assist the operations team with ad-hoc administrative and sales support tasks

We are looking for

• Previous experience in customer service or problem-solving roles
• Demonstrated entrepreneurial mindset with the ability to work independently
• Advanced proficiency in English
• Basic knowledge of Microsoft Office

It is meritorious if you have

• Good knowledge of Finnish and Chinese
• Basic understanding of the logistics or transportation industry

To succeed in the role, your personal skills are:

• Goal oriented
• Social
• Responsible
• Energetic

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Employment relationship

Employment

Wage

Other

Number of positions

1

Source

Job Market Finland/Työmarkkinatori

Osaamisalue

Asiakaspalvelu