(Senior) Service Operator

Eykon Solutions; Jyväskylä; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working model

Wellbeing support (Epassi flex & lunch

Flexible working hours

Job summary

Eykon Solutions is seeking a technically skilled and customer-oriented (Senior) Service Operator to join our Services and Solutions team in Jyväskylä. You will oversee metering service operations, ensure service levels, and collaborate with teams across platforms and integrations.

Fluency in Finnish and English is essential, as is a customer-focused attitude and strong teamwork. The role offers hybrid work arrangements and opportunities to optimize service processes in a multicultural

Qualifications

• Degree in IT or equivalent.
• Experience with server software or monitoring tools is a plus.
• Fluency in Finnish and English.
• Customer-oriented attitude and strong teamwork.
• Analytical and proactive mindset.

Responsibilities

• Ensure agreed service levels by proactive monitoring and service operations.
• Oversee service operations across metering devices, mobile connectivity, service platform and integrations.
• Participate in the customer support process with the support teams and handle incidents efficiently.
• Liaise directly with customers when needed and continuously improve internal service processes.

Skills

Analytical thinking

Teamwork

Proactive problem solving

Finnish & English fluency

Education

Degree in IT or related field

Tools

Oracle database

Server software

Monitoring tools

ITIL knowledge

Job description

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We are looking for a technically skilled and customer-oriented (Senior) Service Operator to join our Services and Solutions team in Jyväskylä. In this role you’ll work in a team who has overall responsibility for our service operations providing metering services to our electricity, water and district heat provider customers. The service scope includes ensuring flawless operation of the entire service chain covering the metering devices, mobile connectivity, service platform and integrations towards the customer systems. The team also acts as a single point of contact to service customers via different support tools. Your main tasks include ensuring the agreed service levels by proactive monitoring and service operations in accordance with defined service processes. In addition, you’ll participate to the customer support process together with the support teams by efficient service request and incident handling and being in direct contact with the customer when needed. You have relevant degree in IT field or equivalent and you are interested in working service operations. Preferably you have some experience of server software, Oracle database and/or monitoring tools. Maybe you have already knowledge how to apply ITIL methods. You understand customer needs, SLA demands and maybe you also have experience in the energy business. As we work in an international business you communicate fluently in Finnish and English. You have a customer-oriented attitude, and you are able to adopt new technologies easily. As a person you are a team player and strongly committed to quality in everything you do. You approach things proactively and analytically and are interested in developing our internal service processes to bring efficiency to the operations.

We offer you

• exciting and meaningful career in multicultural environment embracing change for a greener tomorrow
• talented colleagues and high performing teams
• versatile work tasks and support for professional development
• work community where we respect each other and have open information sharing
• flexible working time and hybrid working model to fit individual needs
• wellbeing support including Epassi flex & lunch benefit, and preventive dental care support
• modern office space designed for our needs

For further information, please contact Helena Peipponen, [e-mail]