Senior Service Operations Specialist (Hybrid & Flexible)

EYKON Oy; Jyväskylä; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working time

Hybrid working model

Wellbeing support (Epassi flex & lunch

Preventive dental care

Modern office space

Professional development support

Job summary

EYKON Oy in Jyväskylä, Finland seeks a technically skilled and customer-focused (Senior) Service Operator to join our Services and Solutions team. You will oversee metering service operations across electricity, water, and district heat, ensuring smooth service delivery and close collaboration with support teams.

You communicate fluently in Finnish and English, and you are proactive, analytical, and committed to quality. The hybrid work model and international setting offer growth opportunities.

Qualifications

• Relevant degree in IT field or equivalent.
• Experience with service operations is a plus.
• Fluency in Finnish and English is expected.

Responsibilities

• Ensure agreed service levels by proactive monitoring and operations.
• Handle service requests and incidents in collaboration with support teams.
• Act as a single point of contact for service customers when needed.

Skills

Server software

Oracle database

Monitoring tools

ITIL

Education

Degree in IT field or equivalent

Job description

EYKON Oy in Jyväskylä, Finland seeks a technically skilled and customer-focused (Senior) Service Operator to join our Services and Solutions team. You will oversee metering service operations across electricity, water, and district heat, ensuring smooth service delivery and close collaboration with support teams.

You communicate fluently in Finnish and English, and you are proactive, analytical, and committed to quality. The hybrid work model and international setting offer growth opportunities.