(Senior) Service Operator

EYKON; Jyväskylä; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Wellbeing support (Epassi flex & lunch

Preventive dental care

Hybrid working model

Modern office space

Job summary

Eykon is seeking a technically skilled and customer-oriented (Senior) Service Operator to join our Services and Solutions team in Jyväskylä. You will oversee service operations for metering services, ensuring seamless operation of devices, connectivity, and integrations, acting as a single point of contact for customers.

You will monitor service levels, engage in incident handling, and collaborate with support teams.

Qualifications

• Relevant degree in IT or equivalent.
• Experience with server software and Oracle database preferred.
• Familiarity with ITIL methods is a plus.
• Fluent in Finnish and English.

Responsibilities

• Ensure agreed service levels by proactive monitoring and service operations.
• Participate in the customer support process with the support teams and handle service requests.
• Maintain direct contact with customers when needed and manage incidents.
• Apply ITIL processes to improve service operations.

Skills

ITIL knowledge

Monitoring tools experience

Customer-focused

Team player

Proactive/analytical

Fluent Finnish

Fluent English

Education

Degree in IT or equivalent

Tools

Oracle database

Server software

Monitoring tools

Job description

We are looking for a technically skilled and customer-oriented (Senior) Service Operator to join our Services and Solutions team in Jyväskylä.

In this role you’ll work in a team who has overall responsibility for our service operations providing metering services to our electricity, water and district heat provider customers. The service scope includes ensuring flawless operation of the entire service chain covering the metering devices, mobile connectivity, service platform and integrations towards the customer systems. The team also acts as a single point of contact to service customers via different support tools.

Your main tasks include ensuring the agreed service levels by proactive monitoring and service operations in accordance with defined service processes. In addition, you’ll participate to the customer support process together with the support teams by efficient service request and incident handling and being in direct contact with the customer when needed.

You have relevant degree in IT field or equivalent and you are interested in working service operations.

Preferably you have some experience of server software, Oracle database and/or monitoring tools. Maybe you have already knowledge how to apply ITIL methods. You understand customer needs, SLA demands and maybe you also have experience in the energy business. As we work in an international business you communicate fluently in Finnish and English.

You have a customer-oriented attitude, and you are able to adopt new technologies easily. As a person you are a team player and strongly committed to quality in everything you do. You approach things proactively and analytically and are interested in developing our internal service processes to bring efficiency to the operations.

We offer you

• exciting and meaningful career in multicultural environment embracing change for a greener tomorrow
• talented colleagues and high performing teams
• versatile work tasks and support for professional development
• work community where we respect each other and have open information sharing
• flexible working time and hybrid working model to fit individual needs
• wellbeing support including Epassi flex & lunch benefit, and preventive dental care support
• modern office space designed for our needs

Follow us on LinkedIn

Location: Jyväskylä, Finland

For further information, please contact Helena Peipponen, [e-mail]

Title: (Senior) Service Operator

Requisition ID: 22223

Location:

Jyväskylä, FI

Workplace Type: Hybrid

Career Level: Experienced

Date Posted: Oct 28, 2026