Junior IT Service Manager / IT Service Manager for energy sector, Espoo

Academic Work Finland Oy; Uusimaa; On-site; EUR 40,000 - 54,000; Full time

Job summary

Academic Work Finland Oy is seeking an IT service operations associate to work with a Senior Manager and a team of specialists on a SaaS-based Customer Information System. You will own daily operational processes, including release management, access control, and stakeholder communications.

You will gain hands‑on experience and contribute to service monitoring, documentation in Confluence, and cross‑team coordination, with a pathway to develop ITSM expertise and a career in IT service management.

Qualifications

• Relevant higher education degree (e.g., Business Information Technology, Computer Science, Industrial Engineering, or similar).
• Previous practical experience in IT or software environments—hands-on project experience, Key User, or Scrum Master.
• Basic understanding of IT service management (ITSM) concepts and SaaS operating models.
• Strong organizational, problem-solving, and communication skills in English.

Responsibilities

• Incident & Performance Monitoring: support major/critical incident communications and monitor service performance.
• Release & Stakeholder Communication: keep business stakeholders and vendors aligned with updates and release notes.
• Cross-Team & Vendor Coordination: drive daily operational activities and coordinate tasks with internal and external teams.
• Service Management & Documentation: maintain IT service docs in Confluence and assist coordination tasks.

Skills

ITSM concepts

Project coordination

English proficiency

Communication skills

Education

Bachelor's degree in Business Information Technology/CS

Tools

Confluence

Job description

About the role

In this role, you will work closely with a Senior Manager while collaborating with a team of specialists to ensure system reliability. You will gain hands‑on experience and take ownership of daily operational processes for a critical SaaS-based Customer Information System (CIS). This position offers an ideal stepping stone for anyone looking to build a successful career in IT service management.

You are offered

• Gain valuable, practical experience managing operations for a large-scale enterprise Customer Information System.
• Take real ownership of critical processes like release management, access control, and stakeholder communication.
• Enjoy modern working methods, competitive benefits, and a balance of team collaboration and independent work.

Work tasks

While the exact day-to-day duties will be shaped around your personal strengths and prior background, your main responsibilities will cover:

• Incident & Performance Monitoring: Support major and critical incident communications, monitor overall service performance, and ensure open issues and operational tickets progress smoothly.
• Release & Stakeholder Communication: Keep business stakeholders, internal IT teams, and vendors aligned through clear updates, service announcements, and release notes.
• Cross-Team & Vendor Coordination: Drive daily operational activities, facilitate testing, and coordinate tasks between internal specialists and external service providers.
• Service Management & Documentation: Maintain accurate IT service documentation in Confluence, support audit and compliance checks, and assist the Senior Manager with ad-hoc coordination tasks.

We are looking for

• Relevant higher education degree (e.g., Business Information Technology, Computer Science, Industrial Engineering, or similar).
• Previous practical experience in IT or software environments—such as hands-on project experience, acting as a Key User, or serving as a Scrum Master.
• Basic understanding of IT service management (ITSM) concepts and SaaS operational models.
• Strong organizational, problem-solving, and communication skills in English.

It is meritorious if you have

• Good knowledge of Finnish

To succeed in the role, your personal skills are

• Trustful
• Social
• Orderly
• Responsible

Our recruitment process

This recruitment process is handled by Academic Work and it is our clients wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Employment details

Employment relationship: Employment

Wage: Other

Number of positions: 1

Osaamisalue: IT & tietoliikenne