(Senior) Service Operator

EYKON Oy; Jyväskylä; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working time

Hybrid working model

Wellbeing support (Epassi flex & lunch

Preventive dental care

Modern office space

Professional development support

Job summary

EYKON Oy in Jyväskylä, Finland seeks a technically skilled and customer-focused (Senior) Service Operator to join our Services and Solutions team. You will oversee metering service operations across electricity, water, and district heat, ensuring smooth service delivery and close collaboration with support teams.

You communicate fluently in Finnish and English, and you are proactive, analytical, and committed to quality. The hybrid work model and international setting offer growth opportunities.

Qualifications

• Relevant degree in IT field or equivalent.
• Experience with service operations is a plus.
• Fluency in Finnish and English is expected.

Responsibilities

• Ensure agreed service levels by proactive monitoring and operations.
• Handle service requests and incidents in collaboration with support teams.
• Act as a single point of contact for service customers when needed.

Skills

Server software

Oracle database

Monitoring tools

ITIL

Education

Degree in IT field or equivalent

Job description

We are looking for a technically skilled and customer-oriented (Senior) Service Operator to join our Services and Solutions team in Jyväskylä.

In this role youll work in a team who has overall responsibility for our service operations providing metering services to our electricity, water and district heat provider customers. The service scope includes ensuring flawless operation of the entire service chain covering the metering devices, mobile connectivity, service platform and integrations towards the customer systems. The team also acts as a single point of contact to service customers via different support tools.

Your main tasks include ensuring the agreed service levels by proactive monitoring and service operations in accordance with defined service processes. In addition, youll participate to the customer support process together with the support teams by efficient service request and incident handling and being in direct contact with the customer when needed.

You have relevant degree in IT field or equivalent and you are interested in working service operations.

Preferably you have some experience of server software, Oracle database and/or monitoring tools. Maybe you have already knowledge how to apply ITIL methods. You understand customer needs, SLA demands and maybe you also have experience in the energy business. As we work in an international business you communicate fluently in Finnish and English.

You have a customer-oriented attitude, and you are able to adopt new technologies easily. As a person you are a team player and strongly committed to quality in everything you do. You approach things proactively and analytically and are interested in developing our internal service processes to bring efficiency to the operations.

We offer you

• -exciting and meaningful career in multicultural environment embracing change for a greener tomorrow
• -talented colleagues and high performing teams
• -versatile work tasks and support for professional development
• -work community where we respect each other and have open information sharing
• -flexible working time and hybrid working model to fit individual needs
• -wellbeing support including Epassi flex & lunch benefit, and preventive dental care support
• -modern office space designed for our needs

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For further information, please contact Helena Peipponen, [e-mail]

Location: Jyväskylä, Finland

Osaamisalue: Asiakaspalvelu