Senior Service Operations - Metering & ITIL (Hybrid)

Eykon Solutions; Jyväskylä; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working model

Wellbeing support (Epassi flex & lunch

Flexible working hours

Job summary

Eykon Solutions is seeking a technically skilled and customer-oriented (Senior) Service Operator to join our Services and Solutions team in Jyväskylä. You will oversee metering service operations, ensure service levels, and collaborate with teams across platforms and integrations.

Fluency in Finnish and English is essential, as is a customer-focused attitude and strong teamwork. The role offers hybrid work arrangements and opportunities to optimize service processes in a multicultural

Qualifications

• Degree in IT or equivalent.
• Experience with server software or monitoring tools is a plus.
• Fluency in Finnish and English.
• Customer-oriented attitude and strong teamwork.
• Analytical and proactive mindset.

Responsibilities

• Ensure agreed service levels by proactive monitoring and service operations.
• Oversee service operations across metering devices, mobile connectivity, service platform and integrations.
• Participate in the customer support process with the support teams and handle incidents efficiently.
• Liaise directly with customers when needed and continuously improve internal service processes.

Skills

Analytical thinking

Teamwork

Proactive problem solving

Finnish & English fluency

Education

Degree in IT or related field

Tools

Oracle database

Server software

Monitoring tools

ITIL knowledge

Job description

Eykon Solutions is seeking a technically skilled and customer-oriented (Senior) Service Operator to join our Services and Solutions team in Jyväskylä. You will oversee metering service operations, ensure service levels, and collaborate with teams across platforms and integrations.

Fluency in Finnish and English is essential, as is a customer-focused attitude and strong teamwork. The role offers hybrid work arrangements and opportunities to optimize service processes in a multicultural