Customer Operations Specialist

Telko; Espoo; Hybrid; EUR 38,000 - 58,000; Full time

Job summary

Telko is seeking a Customer Operations Specialist to join our Supply Chain organization in Espoo. You will own the end-to-end order-to-delivery process, act as the main operational contact for customers, and ensure accurate documentation and timely deliveries.

Collaboration with Sales, Logistics, and HubSpot is essential, with fluency in Finnish and English. The role offers hybrid work with set office days and opportunities to contribute to continuous service improvements within an international

Qualifications

• Experience in customer service, order management or supply chain.
• Fluent Finnish and English written and spoken.
• Structured, proactive and solution-oriented.
• Strong collaboration and ownership mindset.

Responsibilities

• Manage the full order-to-delivery process from order entry to delivery in ERP systems.
• Act as the primary operational contact for customers and build relationships.
• Prepare and manage customer documentation including orders and certificates.
• Maintain customer master data and guidelines.
• Provide sales support including pricing and coordination using HubSpot.
• Collaborate with Sales, warehouse, logistics to ensure timely deliveries.
• Contribute to customer satisfaction and service quality improvements.

Skills

Customer service

Order management

Supply chain

Communication

Ownership

Education

Bachelor's degree

Tools

HubSpot

M3 ERP

Excel

Job description

Location

Espoo, Finland (Keilaranta 17) — Hybrid with set office days

Application deadline

15.11.2026

Website

www.telko.com

We are looking for a skilled Customer Operations Specialist to join our Supply Chain organization and help us deliver an excellent customer experience.

As a Customer Operations Specialist, you will play an important role in ensuring smooth day-to-day customer operations from order entry to delivery. You will act as the primary operational contact for customers, representing their needs internally and working closely with Sales, Supply Chain and other stakeholders. In this role, proactive communication, accurate order management and strong collaboration are key to ensuring reliable deliveries and high-quality customer service.

Your Key Responsibilities

• Manage the full order-to-delivery process from order entry to delivery in our ERP systems
• Act as the primary operational contact for customers and build strong relationships through proactive communication
• Prepare and manage customer documentation, including order confirmations, Certificates of Analysis and customer-specific instructions
• Maintain customer master data, manuals and operational guidelines
• Provide sales support for selected customers, including pricing, quotations and coordination using tools such as HubSpot
• Collaborate closely with Sales, warehouse operations, logistics partners and other stakeholders to ensure accurate and timely deliveries
• Contribute actively to customer satisfaction, loyalty and the continuous improvement of our service quality

What We’re Looking For

• Previous experience in customer service, order management or supply chain
• Relevant educational background, such as a Bachelor’s degree or vocational qualification
• A service-minded and customer-oriented approach
• A structured, proactive and solution-oriented way of working
• Strong communication and collaboration skills and a genuine team-player mindset
• A strong sense of ownership and the ability to manage customer needs and operational details effectively
• Understanding of customer operations and order-to-cash processes in a supply chain environment
• Experience with ERP systems, preferably M3, and CRM tools such as HubSpot
• Understanding of logistics and delivery processes involving warehouses and transport partners
• Good Excel skills and experience with basic reporting
• AI skills are considered an advantage
• Fluent written and spoken Finnish and English

What We Offer

• An interesting role at the heart of our customer and supply chain operations
• The opportunity to work closely with customers and colleagues across different functions in an international environment
• A positive and autonomous work environment where you can take ownership of your work
• A collaborative culture where continuous improvement and sharing ideas are encouraged
• Competitive salary and benefits package