Senior Customer Success Leader: Fleet & Mobility Growth

Enfuce; Espoo; Hybrid; EUR 100,000 - 140,000; Full time

Benefits offered by this job

Stock options

Flexible PTO

Hybrid/Remote work

Team activity budget

Healthcare

Job summary

Enfuce is seeking a Senior Customer Success Manager in Espoo to own strategic, high-value customer relationships in Fleet, Fuel & Mobility. You will drive value, retention and revenue growth, engaging senior stakeholders and coordinating cross-functional teams to deliver measurable outcomes.

You will lead executive reviews, develop account plans, and advocate for customer needs while navigating a regulated payments landscape and offering a path to scalable, long-term partnerships.

Qualifications

• Eight or more years of experience in Customer Success, Key Account Management or another senior client-facing role within payments, fintech, financial services, fleet, fuel or mobility.
• Strong experience with enterprise accounts involving multiple stakeholders and business units.
• Excellent communication and ability to engage C-level executives in complex environments.
• Understanding regulated financial services and exposure to BaaS or card issuing is advantageous.

Responsibilities

• Develop trusted, long-term relationships with key customers and align objectives with Enfuce’s solutions.
• Own strategic account plans focused on value, retention, revenue growth and partnerships.
• Lead quarterly business reviews with senior stakeholders to drive ROI and growth.
• Identify upsell, cross-sell and adoption opportunities across your portfolio.
• Coordinate internal teams to deliver strong customer outcomes and resolve escalations.

Skills

Customer Success

Key Account Management

Enterprise Accounts

Commercial Mindset

C-level Engagement

Regulated Financial Services

BaaS/Embedded Finance

Cross-functional Collaboration

English Fluency

Job description

Enfuce is seeking a Senior Customer Success Manager in Espoo to own strategic, high-value customer relationships in Fleet, Fuel & Mobility. You will drive value, retention and revenue growth, engaging senior stakeholders and coordinating cross-functional teams to deliver measurable outcomes.

You will lead executive reviews, develop account plans, and advocate for customer needs while navigating a regulated payments landscape and offering a path to scalable, long-term partnerships.