Strategic Customer Success Partner for SaaS

Vainu; Helsinki; Hybrid; EUR 37,000 - 45,000; Full time

Benefits offered by this job

Base salary €3,300–€4,000 / month

On-target commission €3,000–€4,500 / q

Hybrid: Helsinki office

Job summary

Vainu is seeking a Customer Success Manager in Helsinki to work with roughly 120 mid-market customers. You will act as a thought partner to help them extract value from Vainu and improve their revenue processes with data-driven insights.

You’ll be hands-on from day one, focusing on retention, value realization, and cross-functional coordination to scale customer outcomes in a fast-growing Nordic SaaS environment.

Qualifications

• 1–2 years of Customer Success in a high-growth SaaS environment with retention focus
• Familiarity with CRMs and RevOps concepts
• Native-level Finnish and professional English; Swedish or another Nordic language is a plus

Responsibilities

• Understand what customers actually need and how Vainu helps them achieve it
• Help customers identify automation opportunities and value in their workflows
• Inspire customers by showing how others use Vainu data effectively
• Drive the partnership by coordinating actions from both sides to ensure value delivery

Skills

Tech mindset

Communication

Tools

HubSpot

Salesforce

Dynamics

Pipedrive

Job description

Vainu is seeking a Customer Success Manager in Helsinki to work with roughly 120 mid-market customers. You will act as a thought partner to help them extract value from Vainu and improve their revenue processes with data-driven insights.

You’ll be hands-on from day one, focusing on retention, value realization, and cross-functional coordination to scale customer outcomes in a fast-growing Nordic SaaS environment.