Senior Customer Success Lead - Remote & Revenue Impact

Constructor Corporation; Helsinki; Hybride; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Stock options

Fully remote team

Home office stipend

Résumé du poste

Constructor.io is seeking a Customer Success Manager to join our rapidly growing team, focusing on enterprise customers across the EMEA region. You will own the customer journey from kickoff through adoption and value realization, building trusted relationships with technical and business stakeholders to drive measurable outcomes such as revenue and retention.

You will translate product capabilities and performance data into strategic business value, lead QBRs/EBRs, and collaborate with

Qualifications

• Based in EMEA, ideally in the Nordics, particularly Finland, Sweden, or Denmark; Nordic language skills are a plus.
• At least three years of experience managing relationships with enterprise customers in customer success, account management, solutions consulting, or similar roles.
• Experience working with complex enterprise organizations and senior stakeholders from technical to executive levels.
• Strong executive presence to lead strategic customer conversations, including QBRs/EBRs.
• Excellent influencing and stakeholder-management skills with ability to drive progress without direct authority.
• Experience in ecommerce, digital commerce, search, product discovery or related field is valued.

Responsabilités

• Own the customer journey from kickoff to adoption and value realization.
• Build trusted relationships across enterprise organizations with engineers, product teams, and executives.
• Translate technical concepts and performance data into clear business value and outcomes.
• Plan and lead QBRs and EBRs with measurable impact and clear next steps.
• Identify risks and blockers early and escalate with clarity to maintain customer confidence.
• Collaborate with Account Management to support retention and growth and expand partnerships.

Connaissances

Customer success

Account management

Stakeholder management

Executive presence

Problem solving

Description du poste

Constructor.io is seeking a Customer Success Manager to join our rapidly growing team, focusing on enterprise customers across the EMEA region. You will own the customer journey from kickoff through adoption and value realization, building trusted relationships with technical and business stakeholders to drive measurable outcomes such as revenue and retention.

You will translate product capabilities and performance data into strategic business value, lead QBRs/EBRs, and collaborate with