ERP Success & Growth Manager

Staria; Helsinki; Hybrid; EUR 52,000 - 64,000; Full time

Benefits offered by this job

Lunch benefits

Recreational perks

Job summary

Staria in the Helsinki area is seeking a Customer Success Manager to lead a portfolio of 20–25 ERP customers, ensuring on-time service delivery and maximizing value from NetSuite.

You’ll manage billable advisory work, identify upsell opportunities, and coordinate cross-functional teams to improve profitability and customer satisfaction, while aligning with our Continuous Services model and hybrid work approach.

Qualifications

• Experience with ERP or business systems and customer-facing roles.
• Ability to manage multiple ERP client relationships and stakeholders.
• Comfort with billable advisory work and value delivery.

Responsibilities

• Lead a portfolio of 20–25 ERP customers and ensure on-time service delivery.
• Identify upsell opportunities and advise on new features.
• Coordinate internal delivery teams and manage escalations.
• Monitor customer satisfaction metrics and drive long-term value.
• Own profitability analysis and roadmap alignment for accounts.

Skills

ERP knowledge

Customer relationship management

Billable work experience

Stakeholder management

Analytical thinking

English Finnish

Tools

NetSuite

Job description

Staria in the Helsinki area is seeking a Customer Success Manager to lead a portfolio of 20–25 ERP customers, ensuring on-time service delivery and maximizing value from NetSuite.

You’ll manage billable advisory work, identify upsell opportunities, and coordinate cross-functional teams to improve profitability and customer satisfaction, while aligning with our Continuous Services model and hybrid work approach.