Remote Nordic B2B SaaS Account Growth Lead

One Click LCA Ltd; Helsinki; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Professional development

Job summary

One Click LCA Group is looking for an experienced Account Management Specialist to join the Nordic account management team, focusing on large global customers. This full-time, remote role is available for candidates based in the Nordics or EU.

You will lead retention and growth, nurture trusted relationships, own renewals, and identify expansion opportunities across cross-sell. You will partner with CS Ops, Nordics’ market team, and product to maximize customer value and minimize churn.

Qualifications

• You have proven experience in B2B SaaS, working in Customer Success or Account Management to drive NRR across a portfolio of customers
• Experience in identifying, nurturing and closing €15,000+ revenue expansion opportunities
• Data-driven. You use the data at your disposal to identify insights and come up with plans to act on them
• You are proactive and creative. Each customer is different, and you love figuring out how to engage them
• You are happy picking up the phone to customers as a way to drive retention or expansion
• You are an orchestrator and a collaborator. You know you can’t win every retention battle or expansion opportunity on your own, and you know when to engage sales, product, CS or others to maximise the chances of success
• You are metrics-driven. You thrive on challenging individual and team targets
• You are fluent in English, our working language, and also in Finnish and/or Swedish, reflecting the region you will cover
• Experience in LCA, building sustainability or embodied carbon-related fields is not essential but would be beneficial

Responsibilities

• Lead efforts to retain and grow existing customer base, focusing on mid-tier and large customers, driving Gross and Net Revenue retention
• Build strong, trusted relationships with customers as the basis for revenue expansion and retention
• Own and manage renewals to maximise this event
• Identify, nurture, and close expansion opportunities, utilising our products for cross-sell and white space mapping your portfolio
• Use data and work with CS Ops to identify customers at risk of churn and coordinate solutions to retain them
• Work with the Nordics market team to act on opportunities, attend events and support marketing campaigns
• Segment and prioritise accounts under management to optimise engagement
• Seize opportunities to improve retention and growth across the customer base

Skills

B2B SaaS

Customer Success

Account Management

NRR

Data-driven

Proactive

English fluency

Finnish/Swedish

Job description

One Click LCA Group is looking for an experienced Account Management Specialist to join the Nordic account management team, focusing on large global customers. This full-time, remote role is available for candidates based in the Nordics or EU.

You will lead retention and growth, nurture trusted relationships, own renewals, and identify expansion opportunities across cross-sell. You will partner with CS Ops, Nordics’ market team, and product to maximize customer value and minimize churn.