Nordic Senior Customer Success Manager – Remote

Silversmith Capital Partners; Finland; On-site; EUR 70,000 - 100,000; Full time

Job summary

Constructor.io is seeking a Customer Success Manager to join a fully remote team in Europe, ideally Nordics. You will own the enterprise customer journey, build trusted relationships with diverse stakeholders, and translate technical value into business outcomes.

You will lead strategic conversations and drive adoption, retention, and expansion. Based in Europe (EMEA), you’ll collaborate with data scientists and engineers to optimize product discovery and revenue.

Qualifications

• Three+ years of experience managing enterprise customer relationships.
• Experience working with stakeholders across engineering, product, and ecommerce leadership.
• Strong executive presence to lead strategic customer conversations (QBRs/EBRs).

Responsibilities

• Own the customer journey from kickoff to ongoing value realization across enterprise accounts.
• Build trusted relationships with stakeholders from engineers to C-level executives.
• Translate technical concepts into business value highlighting revenue and experience improvements.
• Plan and lead QBRs and EBRs with measurable impact and clear recommendations.
• Identify risks and escalations early; coordinate with internal teams for resolution.
• Advocate for customer needs while prioritizing requests and maintaining trust.
• Use insights to provide strategic recommendations and scalable onboarding improvements.
• Maintain clear success plans and account documentation for alignment.

Skills

Enterprise customer management

Executive-level stakeholder engagement

New business partnership development

Churn/retention focus

Job description

Constructor.io is seeking a Customer Success Manager to join a fully remote team in Europe, ideally Nordics. You will own the enterprise customer journey, build trusted relationships with diverse stakeholders, and translate technical value into business outcomes.

You will lead strategic conversations and drive adoption, retention, and expansion. Based in Europe (EMEA), you’ll collaborate with data scientists and engineers to optimize product discovery and revenue.