Order Management Specialist: Customer Care Champion

Vaisala; Vantaa; Hybride; EUR 42 000 - 66 000; Plein temps

Résumé du poste

Vaisala is seeking an Order Management Specialist to join the Order Management team within the Customer Care organization at Vaisala headquarters in Vantaa, Finland. You will help ensure smooth and accurate handling of product orders and service contracts, while building strong customer relationships and collaborating with sales, logistics, and production planning teams.

You will report to the Manager, Order Management.

Qualifications

• Experience in customer service, order management, contract management, or a similar operational role.
• High customer focus, professionalism, and attention to detail.
• Curiosity and a growth mindset to explore, learn, and apply AI tools in your daily work.
• Proactive and organized way of working.
• Ability to collaborate across functions and manage several tasks at the same time.
• Good ERP and CRM skills, preferably with S/4 and Salesforce.
• Fluency in English; additional languages are an advantage.

Responsabilités

• Acting as key contact point for customer inquiries related to orders, deliveries, contracts and documentation.
• Entering and updating product orders and service contracts into ERP systems accurately and on time.
• Supporting smooth information flow between customers, internal teams, and external partners.
• Coordinating delivery schedules and following up on order and contract status.
• Supporting continuous process improvement.

Connaissances

Customer service

Order management

Contract management

ERP

CRM (Salesforce)

English fluency

Cross-functional collaboration

Attention to detail

Growth mindset

Outils

SAP S/4HANA

Salesforce

Description du poste

Vaisala is seeking an Order Management Specialist to join the Order Management team within the Customer Care organization at Vaisala headquarters in Vantaa, Finland. You will help ensure smooth and accurate handling of product orders and service contracts, while building strong customer relationships and collaborating with sales, logistics, and production planning teams.

You will report to the Manager, Order Management.