Order Management Specialist

Vaisala; Helsinki; On-site; EUR 42,000 - 56,000; Full time

Job summary

Vaisala in Helsinki is seeking an Order Management Specialist to join our Order Management team within the Customer Care organization at Vaisala headquarters in Vantaa, Finland. You will ensure smooth and accurate handling of product orders and service contracts while building strong customer relationships.

You will collaborate with customers, sales, logistics, production planning, service teams, and external partners, report to the Manager, Order Management, and develop your expertise across

Qualifications

• Experience in customer service, order management, contract management, or a similar operational role.
• High customer focus, professionalism, and attention to detail.
• Fluency in English; additional languages are an advantage.
• Good ERP and CRM skills, preferably with S/4 and Salesforce.

Responsibilities

• Acting as key contact point for customer inquiries related to orders, deliveries, contracts and documentation.
• Entering and updating product orders and service contracts into ERP systems accurately and on time.
• Supporting smooth information flow between customers, internal teams, and external partners.
• Coordinating delivery schedules and following up on order and contract status.
• Supporting continuous process improvement.

Skills

Customer service

Order management

Contract management

ERP systems

CRM systems

English fluency

Tools

S/4HANA

Salesforce

Job description

Order Management Specialist

Location: Helsinki, FI

We are looking for an Order Management Specialist to join our Order Management team in Customer Care organization at Vaisala headquarters in Vantaa, Finland. Join us to deliver outstanding customer experiences, build strong relationships, and grow in a positive, collaborative team.

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

• Customer impact – You will help deliver an outstanding customer experience by ensuring smooth, accurate, and timely order and contract handling
• Strong collaboration – You will build trusted relationships with customers, internal team, and external partners through open and proactive cooperation
• Ownership and growth – You will take ownership of your work, move tasks forward, and see learning and change as opportunities to grow
• Positive team contribution – Your attitude, accuracy, and solutions-oriented mindset will help create a supportive team environment and contribute to shared success
• Development opportunities – You will have the opportunity to grow your expertise, expand your skills, and develop your knowledge across the Customer Care organization

What's your role?

You will be part of our Order Management team of skilled and customer-focused professionals. Together with the team, you will have an excellent opportunity to ensure smooth and accurate handling of product orders and service contracts, while supporting strong and sustainable customer relationships. In this role, you will be working in close co-operation with customers, sales, logistics, production planning, service teams, and external partners. You will report to Manager, Order Management.

The role offers a diverse and engaging work environment, where you will work with a broad range of orders and gain exposure to various customer situations and business processes. This provides an excellent opportunity to develop broad expertise, work across multiple functions, and make a meaningful contribution beyond routine order processing.

Your responsibilities include:

• Acting as key contact point for customer inquiries related to orders, deliveries, contracts and documentation
• Entering and updating product orders and service contracts into ERP systems accurately and on time
• Supporting smooth information flow between customers, internal teams, and external partners
• Coordinating delivery schedules and following up on order and contract status
• Supporting continuous process improvement

What will you bring?

• Experience in customer service, order management, contract management, or a similar operational role
• High customer focus, professionalism, and attention to detail
• Curiosity and a growth mindset to explore, learn, and apply AI tools in your daily work. We expect everyone at Vaisala to actively discover how AI can enhance their work
• A proactive and organized way of working
• Ability to collaborate across functions and manage several tasks at the same time
• Good ERP and CRM skills, preferably with S/4 and Salesforce
• Fluency in English; additional languages are an advantage

For additional information please contact Manager, Order Management, Satu Fabritius, [phone], on October 22nd between 13:00-14:00, and on October 29th between 13:00-14:00. Please note that applications sent via email cannot be processed due to privacy reasons.