Customer Care & Order Management Specialist

IMI Climate Control; Vantaa; Sur place; EUR 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Growth opportunities

Modern tools

Collaborative team

Professional development

International environment

Résumé du poste

IMI plc is seeking a Customer Care Specialist to deliver outstanding customer experiences and support the order-to-delivery process. You will work with Sales, Logistics, and Service to ensure efficient order management, timely issue resolution, and high-quality support.

Fluent Finnish and English are required, along with experience in ERP/CRM systems. The role offers an international environment, opportunities to improve processes, and exposure to digital transformation initiatives.

Qualifications

• Experience in customer service, sales support or order management.
• Fluent Finnish and English, written and spoken.
• Experience with ERP and CRM systems (JDE, Salesforce advantageous).

Responsabilités

• Process and monitor customer orders from receipt through delivery.
• Coordinate and resolve inquiries and complaints in a professional, timely manner.
• Maintain accurate customer data and provide administrative support.
• Coordinate spare parts orders and service-related processes.
• Support the sales team and back up internal sales activities.
• Contribute to digitalization and continuous improvement of processes.
• Support office administration and marketing activities as needed.
• Collaborate with stakeholders to ensure a seamless customer experience.

Connaissances

Customer service

Sales support

Order management

ERP systems

CRM systems

Finnish language

English language

Formation

Bachelor's degree in Business Administration

Outils

JDE

Salesforce

Description du poste

IMI plc is seeking a Customer Care Specialist to deliver outstanding customer experiences and support the order-to-delivery process. You will work with Sales, Logistics, and Service to ensure efficient order management, timely issue resolution, and high-quality support.

Fluent Finnish and English are required, along with experience in ERP/CRM systems. The role offers an international environment, opportunities to improve processes, and exposure to digital transformation initiatives.