Onsite IT Enablement Partner - Digital Adoption Leader

Roche; Helsinki; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Roche is seeking an IT Onsite Enablement Partner to deliver expert digital support across Pharma and Diagnostics divisions in a hybrid Helsinki setting. You will lead proactive IT tasks, optimize workflows, and ensure regional alignment with global standards to maximize employee productivity.

You will collaborate with MSPs, internal teams, and vendors, leveraging telemetry tools to drive proactive service improvements and ensure site-level continuity and compliance.

Qualifications

• Proven experience managing complex IT infrastructure and hardware/software lifecycle tasks.
• Experience partnering with cross-functional stakeholders to deliver a personalized digital employee experience.
• Experience in local IT compliance, site certification, or business continuity planning.
• Advanced proficiency troubleshooting macOS and Windows; enterprise applications.
• Ability to use data (ServiceNow, Nexthink) for proactive support.
• Fluent in Finnish and English for daily business communication and documentation.
• Vendor relations, site-level financial tracking, and SLA management.
• Lean-Agile mindset with interest in workflow automation and GenAI tools.

Responsibilities

• Actively collaborates with IT teams and stakeholders for timely incident resolution.
• Resolve complex IT issues leveraging advanced technical expertise.
• Coordinate with internal service providers for onsite services and hybrid events.
• Manage local audits, inspections, and business continuity planning.
• Influence local and global deployments to align with organizational goals.
• Train users and drive digital adoption locally.

Skills

macOS

Windows

IT infrastructure

Telemetry data analysis

Digital adoption

Vendor management

SLA management

Tools

ServiceNow

Nexthink

Job description

Roche is seeking an IT Onsite Enablement Partner to deliver expert digital support across Pharma and Diagnostics divisions in a hybrid Helsinki setting. You will lead proactive IT tasks, optimize workflows, and ensure regional alignment with global standards to maximize employee productivity.

You will collaborate with MSPs, internal teams, and vendors, leveraging telemetry tools to drive proactive service improvements and ensure site-level continuity and compliance.