Onsite IT Enablement Lead (Hybrid)

F. Hoffmann-La Roche AG; Espoo; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Roche is seeking an IT Onsite Enablement Partner to independently resolve complex IT issues and deliver personalized digital support for Pharma & Diagnostics in a hybrid Espoo workspace. You will collaborate with IT teams and MSPs to ensure seamless deployments, use telemetry for proactive improvements, and drive adherence to global standards to maximize employee productivity.

The role emphasizes onboarding, on-site services, and meeting room technologies, with a focus on ensuring continuity and

Qualifications

• Experience managing complex IT infrastructure and hardware/software lifecycle tasks.
• Experience participating in local IT compliance, site certification requirements, or business continuity planning.
• Ability to leverage telemetry data to drive proactive support and continuous service improvement.

Responsibilities

• Resolve complex IT issues independently and deliver personalized digital support.
• Collaborate with IT teams, MSPs, and stakeholders to ensure timely IT deployments and incident resolutions.
• Train users and drive local digital adoption of standard IT platforms.

Skills

Troubleshooting

End-user support

IT infrastructure

Stakeholder management

Digital adoption

Tools

ServiceNow

Nexthink

Job description

Roche is seeking an IT Onsite Enablement Partner to independently resolve complex IT issues and deliver personalized digital support for Pharma & Diagnostics in a hybrid Espoo workspace. You will collaborate with IT teams and MSPs to ensure seamless deployments, use telemetry for proactive improvements, and drive adherence to global standards to maximize employee productivity.

The role emphasizes onboarding, on-site services, and meeting room technologies, with a focus on ensuring continuity and