IT Onsite Enablement Partner

Roche; Helsinki; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Roche is seeking an IT Onsite Enablement Partner to deliver expert digital support across Pharma and Diagnostics divisions in a hybrid Helsinki setting. You will lead proactive IT tasks, optimize workflows, and ensure regional alignment with global standards to maximize employee productivity.

You will collaborate with MSPs, internal teams, and vendors, leveraging telemetry tools to drive proactive service improvements and ensure site-level continuity and compliance.

Qualifications

• Proven experience managing complex IT infrastructure and hardware/software lifecycle tasks.
• Experience partnering with cross-functional stakeholders to deliver a personalized digital employee experience.
• Experience in local IT compliance, site certification, or business continuity planning.
• Advanced proficiency troubleshooting macOS and Windows; enterprise applications.
• Ability to use data (ServiceNow, Nexthink) for proactive support.
• Fluent in Finnish and English for daily business communication and documentation.
• Vendor relations, site-level financial tracking, and SLA management.
• Lean-Agile mindset with interest in workflow automation and GenAI tools.

Responsibilities

• Actively collaborates with IT teams and stakeholders for timely incident resolution.
• Resolve complex IT issues leveraging advanced technical expertise.
• Coordinate with internal service providers for onsite services and hybrid events.
• Manage local audits, inspections, and business continuity planning.
• Influence local and global deployments to align with organizational goals.
• Train users and drive digital adoption locally.

Skills

macOS

Windows

IT infrastructure

Telemetry data analysis

Digital adoption

Vendor management

SLA management

Tools

ServiceNow

Nexthink

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As an IT Onsite Enablement Partner ,you will possess advanced technical expertise to independently resolve complex IT issues and deliver exceptional, personalized digital support across Pharma and Diagnostics divisions. You will actively collaborate with other IT teams and local Managed Service Providers (MSPs) to ensure seamless communication and execution of IT deployments. In this role, you will act as a digital adoption driver, leveraging telemetry data to implement proactive support, optimize workflows, manage local business continuity, and ensure site-level operations align with global standards to maximize employee productivity in a hybrid setup.

Your Impact

• Scope / (Content Leadership): Actively collaborates with other IT teams and stakeholders to ensure effective communication and timely resolution of IT incidents and projects
• Accountability/Problem Solving: Possesses advanced technical expertise to resolve complex IT issues. Leverages data (via ITSM and end-user telemetry tools) for proactive support, automates repetitive operational tasks, and ensures proactive follow-ups for continuous service enhancement
• Stakeholder Management: Partners closely with internal business colleagues to ensure a personalized employee experience for Pharma & Diagnostics users. Coordinates with internal service providers for onsite services, hybrid events, and meeting room technologies, and collaborates with external providers (MSPs) to drive user experience and SLA adherence. Manages local audits, inspections, and business continuity planning
• Impact/Strategy: Enhances employee productivity through efficient digital workplace solutions and proactive change initiatives. Supports the site-level budgeting process, and influences local and global deployments to ensure alignment with organizational goals
• Complexity/ (Product Size): Manages diverse and complex tasks involving IT infrastructure and lifecycle management. Supports deployments emphasizing standardization while troubleshooting various operating systems (macOS, Windows), workplace hardware, and applications
• Business/Technical ability: Actively participates in larger IT projects, providing vital input and support. Demonstrates good knowledge of IT platform standards and the capability to train users and drive digital adoption locally

Who you are

Experience

• Proven experience managing complex IT infrastructure and hardware/software lifecycle management tasks
• Demonstrated track record of partnering with cross-functional business stakeholders to deliver a high-quality, personalized digital employee experience
• Experience participating in local IT compliance, site certification requirements, or business continuity planning

Technical Skills

• Advanced technical proficiency in troubleshooting diverse operating systems (macOS, Windows), devices, and enterprise applications
• Capability to leverage operational data (e.g., ServiceNow, Nexthink) to implement proactive support strategies and improve service delivery
• Strong understanding of enterprise IT standards with a track record of driving local platform adoption

Additional Qualifications

• Excellent communication skills, empathy, and the ability to translate technical concepts into non-technical language
• Fluency in Finnish and English for executing daily business communication and documentation
• Experience in vendor relations, site-level financial tracking, and SLA management
• Lean-Agile Mindset with an interest in workflow automation and modern GenAI tools (Gemini, Copilot)

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.