IT Onsite Enablement Partner

F. Hoffmann-La Roche AG; Espoo; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Roche is seeking an IT Onsite Enablement Partner to independently resolve complex IT issues and deliver personalized digital support for Pharma & Diagnostics in a hybrid Espoo workspace. You will collaborate with IT teams and MSPs to ensure seamless deployments, use telemetry for proactive improvements, and drive adherence to global standards to maximize employee productivity.

The role emphasizes onboarding, on-site services, and meeting room technologies, with a focus on ensuring continuity and

Qualifications

• Experience managing complex IT infrastructure and hardware/software lifecycle tasks.
• Experience participating in local IT compliance, site certification requirements, or business continuity planning.
• Ability to leverage telemetry data to drive proactive support and continuous service improvement.

Responsibilities

• Resolve complex IT issues independently and deliver personalized digital support.
• Collaborate with IT teams, MSPs, and stakeholders to ensure timely IT deployments and incident resolutions.
• Train users and drive local digital adoption of standard IT platforms.

Skills

Troubleshooting

End-user support

IT infrastructure

Stakeholder management

Digital adoption

Tools

ServiceNow

Nexthink

Job description

The Position

As an IT Onsite Enablement Partner ,you will possess advanced technical expertise to independently resolve complex IT issues and deliver exceptional, personalized digital support across Pharma and Diagnostics divisions. You will actively collaborate with other IT teams and local Managed Service Providers (MSPs) to ensure seamless communication and execution of IT deployments. In this role, you will act as a digital adoption driver, leveraging telemetry data to implement proactive support, optimize workflows, manage local business continuity, and ensure site-level operations align with global standards to maximize employee productivity in a hybrid setup.

Impact Scope / (Content Leadership): Actively collaborates with other IT teams and stakeholders to ensure effective communication and timely resolution of IT incidents and projects.

Accountability/Problem Solving: Possesses advanced technical expertise to resolve complex IT issues. Leverages data (via ITSM and end-user telemetry tools) for proactive support, automates repetitive operational tasks, and ensures proactive follow-ups for continuous service enhancement.

Stakeholder Management: Partners closely with internal business colleagues to ensure a personalized employee experience for Pharma & Diagnostics users. Coordinates with internal service providers for onsite services, hybrid events, and meeting room technologies, and collaborates with external providers (MSPs) to drive user experience and SLA adherence. Manages local audits, inspections, and business continuity planning.

Impact/Strategy: Enhances employee productivity through efficient digital workplace solutions and proactive change initiatives. Supports the site-level budgeting process, and influences local and global deployments to ensure alignment with organizational goals.

Complexity/ (Product Size): Manages diverse and complex tasks involving IT infrastructure and lifecycle management. Supports deployments emphasizing standardization while troubleshooting various operating systems (macOS, Windows), workplace hardware, and applications.

Business/Technical ability: Actively participates in larger IT projects, providing vital input and support. Demonstrates good knowledge of IT platform standards and the capability to train users and drive digital adoption locally.

Who you are

Experience Proven experience managing complex IT infrastructure and hardware/software lifecycle management tasks. Demonstrated track record of partnering with cross-functional business stakeholders to deliver a high-quality, personalized digital employee experience. Experience participating in local IT compliance, site certification requirements, or business continuity planning.

Technical Skills Advanced technical proficiency in troubleshooting diverse operating systems (macOS, Windows), devices, and enterprise applications. Capability to leverage operational data (e.g., ServiceNow, Nexthink) to implement proactive support strategies and improve service delivery. Strong understanding of enterprise IT standards with a track record of driving local platform adoption.

Additional Qualifications

Excellent communication skills, empathy, and the ability to translate technical concepts into non-technical language. Fluency in Finnish and English for executing daily business communication and documentation. Experience in vendor relations, site-level financial tracking, and SLA management. Lean-Agile Mindset with an interest in workflow automation and modern GenAI tools (Gemini, Copilot).

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Lets build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it's urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.