Nordics Service Lead - Mining & Tunneling

Normet Group; Iisalmi; Sur place; EUR 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Lunch benefits

Flex benefits

Occupational health care

Work ability insurance

Mental well-being services

Degree study support

Résumé du poste

Normet Group is seeking a Service Supervisor to lead on-site and mid-life services in the Nordics, reporting to the Services Director, Europe, Eurasia & Africa. You will drive safety, service quality, and profitability while coordinating field teams and customer engagements across Finland and nearby regions.

The role emphasizes leadership, planning, and hands-on service execution with a strong focus on HSEQ and customer satisfaction. Travel up to 20% in North Europe may be required.

Qualifications

• Minimum 3+ years in mining and aftermarket services.
• Proven track record leading on-site and mid-life services.
• Strong leadership and people-management skills.
• Experience with resource planning and business processes.

Responsabilités

• Schedule field and workshop work; coordinate with local languages.
• Monitor daily performance and ensure service quality and targets.
• Ensure compliance with guidelines and work specifications.
• Maintain accurate records of progress, delays, and deliveries.
• Lead personnel and manage on-site customer meetings.
• Handle warranties with customers and warranty department.
• Plan implementation and track bulletin completion.
• Contribute to budgeting, forecasting and financial inputs.

Connaissances

Leadership

Project planning

Customer service

Communication

Team coordination

Reporting

Outils

D365

PowerBI

CRM systems

Description du poste

Normet Group is seeking a Service Supervisor to lead on-site and mid-life services in the Nordics, reporting to the Services Director, Europe, Eurasia & Africa. You will drive safety, service quality, and profitability while coordinating field teams and customer engagements across Finland and nearby regions.

The role emphasizes leadership, planning, and hands-on service execution with a strong focus on HSEQ and customer satisfaction. Travel up to 20% in North Europe may be required.