Service Supervisor

Normet Group; Iisalmi; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Lunch benefits

Flex benefits

Occupational health care

Work ability insurance

Mental well-being services

Degree study support

Job summary

Normet Group is seeking a Service Supervisor to lead on-site and mid-life services in the Nordics, reporting to the Services Director, Europe, Eurasia & Africa. You will drive safety, service quality, and profitability while coordinating field teams and customer engagements across Finland and nearby regions.

The role emphasizes leadership, planning, and hands-on service execution with a strong focus on HSEQ and customer satisfaction. Travel up to 20% in North Europe may be required.

Qualifications

• Minimum 3+ years in mining and aftermarket services.
• Proven track record leading on-site and mid-life services.
• Strong leadership and people-management skills.
• Experience with resource planning and business processes.

Responsibilities

• Schedule field and workshop work; coordinate with local languages.
• Monitor daily performance and ensure service quality and targets.
• Ensure compliance with guidelines and work specifications.
• Maintain accurate records of progress, delays, and deliveries.
• Lead personnel and manage on-site customer meetings.
• Handle warranties with customers and warranty department.
• Plan implementation and track bulletin completion.
• Contribute to budgeting, forecasting and financial inputs.

Skills

Leadership

Project planning

Customer service

Communication

Team coordination

Reporting

Tools

D365

PowerBI

CRM systems

Job description

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Service Supervisor

PRIMARY ROLE RESPONSIBILITY:

The Service Supervisor is responsible for executing and developing Normet’s field, on-site, and mid-life services together with training and digital services in the Nordics region within the Normet Europe, Eurasia & Africa organization. This role is designed to lead service execution while ensuring high level of occupational safety, correct working methods and maintaining profitability and efficiency.

REPORTING TO:

Services Director, Europe, Eurasia & Africa

KEY RESPONSIBILITIES INCLUDE:

Services activities

• Scheduling the work of employees in the sites and workshops with communicating in local languages used in Scandinavia and Finland
• Monitoring Service employees’ day-to-day performance to ensure the service and quality standards and targets are met
• Ensuring the guidelines and work specifications are met by the employees
• Keeping accurate records of the job progress, delays, problems, deliveries, changes and possible extras
• Ensuring active leadership and management of personnel
• Executing customer meetings on-site and through remote application: pre-planning, post-meeting review, and task assignments of resulting actions including preparing service activities
• Handling warranties with customers and Normet warranty dept.
• Planning implementation and following up bulletin accomplishment.

Financials

• Reporting completed projects outlining the activities carried out
• Invoicing of service visits
• Participating in budgeting, forecasting and other financial processes as requested with relevant input and data.

Stakeholder Management

• Proactive customer-focus to positively support the growth of Normet, including both internal and external stakeholders, with the ability to conduct work professionally
• Technical support to both own employees and customer technicians

HSEQ – Health, Safety, Environment and Quality

• Overall responsibility for occupational safety for the organization
• Complies with all Normet policies regarding HSEQ and ensures compliance with team members
• Active participant in ensuring Normet operations and products support HSEQ initiatives
• Provide support for risk assessments, lead incident investigations, and be responsible for reporting improvements as needed
• Ability to support the creation and updating of HSEQ documentation where applicable.

Personal Responsibility

• Compliance with Normet Values, & Normet Policies and Procedures
• Continuous improvement with behaviors supporting improved product knowledge, learning and development, and competency training
• Stays current with industry developments, competitive offerings, and issues affecting sales and customers
• Retain existing industry certifications including updates and advancement
• Active contributor and team member in local sales and service teams
• Handling day-to-day tooling, service vans, PPE, workwear, etc. for the team of Field Engineers

Required skills, competences & experience:

• A minimum of 3 years’ experience in mining and aftermarket services
• Proven track-record of successful execution and development of on-site and mid-life services
• Recent experience of successfully leading service engineer team
• A minimum of 3 years of recent experience in resource planning
• Hands-on and up-to-date competences servicing heavy industry machines including digital services
• Capacity to operate in a demanding environment with competing priorities
• An elevated level of responsiveness as well as organizational and interpersonal skills
• A minimum of 3 years of recent systematic and detail-oriented reporting experience in D365 and PowerBI and modern CRM systems.
• Strong command of sales tools and account management
• Analytical capabilities are seen as an advantage
• Clear communication capability for dealing with customers
• Good written and verbal communication skills in Finnish, English, and Swedish are required
• Willing to travel based on customer/organization needs to the extent required to perform duties (Est. up to 20% of working time) in North Europe
• Budget/forecasting management skills

As an employer, we support your well-being with benefits such as:
ePassifor lunch and Flex benefits (sports, wellness, and culture), occupational health care and specialist-level treatment through our work ability insurance, access to Auntie’s mental well-being servicesand more.

We also support degree-oriented studies thatbenefitNormetwith 10 paid working days per year.

In addition, we have an active HYVÄNormetleisure committee, which organizes various leisure and sports-related events throughout the year.

Read more about working atNormet: https://www.normet.com/en/discover-normet/careers

_ Come and share your courage to shine with us: _ in a courageous, committed and caring company. Together with our customers, we have courage to lead the way in sustainable underground mining and tunnelling by building the safest places underground. This is your opportunity to work at the heart of Normet’s product and process technology development, developing your expertise in a global engineering environment while shaping how our machines are built and delivered. We hope you also enjoy occasional travelling, collaboration with our other high-end professionals and communication with our customers.

For further information:

Please contact Jari Kokkonen by email: [e-mail] or call to nr [phone].

Come and share your courage to shine with us!

Visit our career website for more information.