Field Service Supervisor – Mining & Tunneling (Nordics)

Normet Oy; Iisalmi; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

ePassi for lunch

Flex benefits (sports, wellness, and文化

Health care and insurance

Job summary

Normet Oy in Finland seeks a Service Supervisor to lead field and on-site services in the Nordics, ensuring safety, quality, and profitability. The role combines service execution with training and digital services across Europe, Eurasia & Africa.

Reporting to the Services Director, you will manage scheduling, performance, and documentation while engaging with customers, warranties, and budgeting. Travel up to 20% of the time in North Europe is expected.

Qualifications

• At least 3 years in mining and aftermarket services.
• Experience leading on-site and mid-life service teams.
• Proven reporting experience with D365, Power BI and CRM systems.

Responsibilities

• Schedule work of field teams and workshops with local Nordic languages (Finnish, Swedish).
• Monitor day-to-day performance to meet service quality standards.
• Ensure guidelines and work specifications are followed by staff.
• Maintain accurate records of progress, delays, issues, and changes.
• Provide active leadership and people management for the service team.
• Lead customer meetings on-site and via remote tools; pre/post planning and action follow-up.
• Handle warranties with customers and warranty department.
• Plan implementation and track bulletin completion.
• Prepare financials reports for completed projects and invoicing of service visits.
• Participate in budgeting, forecasting and related financial processes.
• Manage internal and external stakeholders with a customer-focused approach.
• Provide technical support to employees and customer technicians.

Skills

Team leadership

Resource planning

Stakeholder management

Analytical thinking

Communication skills

Tools

D365

Power BI

CRM systems

Job description

Normet Oy in Finland seeks a Service Supervisor to lead field and on-site services in the Nordics, ensuring safety, quality, and profitability. The role combines service execution with training and digital services across Europe, Eurasia & Africa.

Reporting to the Services Director, you will manage scheduling, performance, and documentation while engaging with customers, warranties, and budgeting. Travel up to 20% of the time in North Europe is expected.