Service Supervisor

Normet Oy; Iisalmi; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

ePassi for lunch

Flex benefits (sports, wellness, and文化

Health care and insurance

Job summary

Normet Oy in Finland seeks a Service Supervisor to lead field and on-site services in the Nordics, ensuring safety, quality, and profitability. The role combines service execution with training and digital services across Europe, Eurasia & Africa.

Reporting to the Services Director, you will manage scheduling, performance, and documentation while engaging with customers, warranties, and budgeting. Travel up to 20% of the time in North Europe is expected.

Qualifications

• At least 3 years in mining and aftermarket services.
• Experience leading on-site and mid-life service teams.
• Proven reporting experience with D365, Power BI and CRM systems.

Responsibilities

• Schedule work of field teams and workshops with local Nordic languages (Finnish, Swedish).
• Monitor day-to-day performance to meet service quality standards.
• Ensure guidelines and work specifications are followed by staff.
• Maintain accurate records of progress, delays, issues, and changes.
• Provide active leadership and people management for the service team.
• Lead customer meetings on-site and via remote tools; pre/post planning and action follow-up.
• Handle warranties with customers and warranty department.
• Plan implementation and track bulletin completion.
• Prepare financials reports for completed projects and invoicing of service visits.
• Participate in budgeting, forecasting and related financial processes.
• Manage internal and external stakeholders with a customer-focused approach.
• Provide technical support to employees and customer technicians.

Skills

Team leadership

Resource planning

Stakeholder management

Analytical thinking

Communication skills

Tools

D365

Power BI

CRM systems

Job description

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Service Supervisor – PRIMARY ROLE RESPONSIBILITY

The Service Supervisor is responsible for executing and developing Normet’s field, on-site, and mid-life services together with training and digital services in the Nordics region within the Normet Europe, Eurasia & Africa organization. This role is designed to lead service execution while ensuring high level of occupational safety, correct working methods and maintaining profitability and efficiency.

Reporting To

Services Director, Europe, Eurasia & Africa

Key Responsibilities

• Services activities Scheduling the work of employees in the sites and workshops with communicating in local languages used in Scandinavia and Finland
• Monitoring Service employees’ day-to-day performance to ensure the service and quality standards and targets are met
• Ensuring the guidelines and work specifications are met by the employees
• Keeping accurate records of the job progress, delays, problems, deliveries, changes and possible extras
• Ensuring active leadership and management of personnel
• Executing customer meetings on‑site and through remote application: pre-planning, post-meeting review, and task assignments of resulting actions including preparing service activities
• Handling warranties with customers and Normet warranty dept.
• Planning implementation and following up bulletin accomplishment
• Financials Reporting completed projects outlining the activities carried out
• Invoicing of service visits
• Participating in budgeting, forecasting and other financial processes as requested with relevant input and data
• Stakeholder Management Proactive customer‑focus to positively support the growth of Normet, including both internal and external stakeholders, with the ability to conduct work professionally
• Technical support to both own employees and customer technicians

HSEQ – Health, Safety, Environment and Quality

• Overall responsibility for occupational safety for the organization
• Complies with all Normet policies regarding HSEQ and ensures compliance with team members
• Active participant in ensuring Normet operations and products support HSEQ initiatives
• Provide support for risk assessments, lead incident investigations, and be responsible for reporting improvements as needed
• Ability to support the creation and updating of HSEQ documentation where applicable

Personal Responsibility

• Compliance with Normet Values, & Normet Policies and Procedures
• Continuous improvement with behaviors supporting improved product knowledge, learning and development, and competency training
• Stays current with industry developments, competitive offerings, and issues affecting sales and customers
• Retain existing industry certifications including updates and advancement
• Active contributor and team member in local sales and service teams
• Handling day-to-day tooling, service vans, PPE, workwear, etc. for the team of Field Engineers

Required Skills, Competences & Experience

• A minimum of 3 years’ experience in mining and aftermarket services
• Proven track‑record of successful execution and development of on‑site and mid‑life services
• Recent experience of successfully leading service engineer team
• A minimum of 3 years of recent experience in resource planning
• Hands‑on and up‑to‑date competences servicing heavy industry machines including digital services
• Capacity to operate in a demanding environment with competing priorities
• An elevated level of responsiveness as well as organizational and interpersonal skills
• A minimum of 3 years of recent systematic and detail‑oriented reporting experience in D365 and PowerBI and modern CRM systems
• Strong command of sales tools and account management
• Analytical capabilities are seen as an advantage
• Clear communication capability for dealing with customers
• Good written and verbal communication skills in Finnish, English, and Swedish are required
• Willing to travel based on customer/organization needs to the extent required to perform duties (Est. up to 20% of working time) in North Europe
• Budget/forecasting management skills

Benefits & Perks

• ePassi for lunch
• Flex benefits (sports, wellness, and culture)
• Occupational health care and specialist‑level treatment through our work ability insurance
• Access to Auntie’s mental well‑being services
• 10 paid working days per year for degree‑oriented studies
• Active HYVÄ Normet leisure committee which organizes various leisure and sports‑related events throughout the year

Contact Information

For further information please contact Olli Kärkkäinen by email: [e-mail] / nr [phone] Or Jari Kokkonen email: [e-mail] / nr [phone]

EVERYONE HAS COURAGE TO SHINE in a courageous, committed and caring company. We are NORMET, a passionate team of over 1,800 professionals with a global reach and a Nordic heart – on a mission to be Defining The Future Underground. Together with our customers, we have courage to lead the way in sustainable underground mining and tunnelling by building the safest places underground. We explore and deliver continuous improvement to underground construction and mining processes for increased safety, productivity and profitability. We are committed to solving the toughest challenges and to create lifetime value, while first and foremost caring for the welfare of people and the environment. Through our innovation, our own technologies and complete solutions, we are shining a light to the future of our industry. This is why we are trusted by our customers and growing fast: as the daring company who cares for every individual in our winning team, on our one and only planet.

We hope you also enjoy occasional travelling, collaboration with our other high‑end professionals and communication with our customers.