Senior Customer Success Manager

CHAOS; Helsinki; On-site; EUR 60,000 - 90,000; Full time

Job summary

CHAOS is building spatial AI infrastructure for real estate and business decisions. We are seeking someone who will own the customer journey from onboarding to adoption, renewal and expansion, focusing on speed to value and trusted relationships with senior decision-makers.

In this role, you’ll help build playbooks, rhythms, health signals and scalable processes, turning customers into long-term partners with commercial thinking and a strong focus on reducing churn and growing ARR.

Qualifications

• Experience with B2B SaaS customers.
• Ability to own customer journeys from onboarding to renewal.
• Strong relationship-building with senior decision-makers.
• Commercial thinking to drive growth and retention.

Responsibilities

• Own onboarding to adoption, renewal and expansion for customers.
• Build playbooks, customer rhythms, health signals and scalable processes.
• Turn customers into long-term partners and grow account value.
• Negotiate renewals and expansions with strategic impact.

Job description

We are not looking for a “check in with customers once a quarter” kind of role.

We’re a small team building spatial AI infrastructure for real estate and business decisions, and we need someone who wants toown customers, not just manage them.

In practice: getting customers to value fast, building trusted relationships with senior decision-makers, spotting risks before they become churn, and finding the opportunities that turn successful customers into bigger accounts.

You’ll own the journey from onboarding to adoption, renewal and expansion, andNRR will be one of your most important numbers.

We’re also not handing you a finished Customer Success machine. You’ll help build the playbooks, customer rhythms, health signals and processes that we scale from here.

If you’ve managed complex B2B SaaS customers, know how to combine great relationships with commercial thinking, and get satisfaction from turning customers into long-term partners,let’s talk.