Nordic Principal CSM — Enterprise Growth & Retention

M Files; Finland; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Competitive compensation

Global growth opportunities

Job summary

M-Files is seeking a Principal Customer Success Manager to own and develop a strategically important portfolio, primarily in Finland, with some in Sweden and Norway. You will act as a trusted advisor to senior stakeholders, driving business value and retention while collaborating with Sales on expansion opportunities.

You will report to the Nordic Customer Success Manager within a six-person Nordics team and may work fully remotely from Finland with occasional travel for customer meetings.

Qualifications

• Six+ years of experience in a commercial Customer Success and Account Management role within a SaaS environment.
• Proven ability to retain and grow existing customer accounts with renewals and expansions.
• Experience managing complex enterprise accounts with multiple stakeholders and senior executives.

Responsibilities

• Own and grow strategic enterprise and upper mid-market accounts with success plans and executive reviews.
• Build relationships with executive sponsors and key decision-makers across lines of business.
• Identify upsell/cross-sell opportunities and participate in renewals with Sales.
• Collaborate with cross-functional teams to align product, services, and support with customer goals.
• Mentor junior CSMs and share best practices within the Nordics team.

Skills

Account management

SaaS

Executive engagement

Cross-functional collaboration

Tools

CRM systems

Job description

M-Files is seeking a Principal Customer Success Manager to own and develop a strategically important portfolio, primarily in Finland, with some in Sweden and Norway. You will act as a trusted advisor to senior stakeholders, driving business value and retention while collaborating with Sales on expansion opportunities.

You will report to the Nordic Customer Success Manager within a six-person Nordics team and may work fully remotely from Finland with occasional travel for customer meetings.