Strategic CSM – SMB Nordics | Renewals & Growth

Arctic Wolf; Vantaa; On-site; EUR 33,000 - 73,000; Full time

Benefits offered by this job

Variable incentive compensation

New hire equity grants

Comprehensive benefits package

Job summary

Arctic Wolf is seeking a Customer Success Manager for SMB in the Nordics region to oversee a portfolio of corporate customers using CyberSOC. You will drive renewals and expansion opportunities through consultative selling and act as a trusted advisor by leveraging product knowledge to plan for future growth.

You will forecast risks, coordinate quarterly business reviews, and collaborate with cross-functional teams to align services with customer needs.

Qualifications

• 5+ years of demonstrated success in a sales role, preferably in a technology organization.
• Field sales experience strongly desired.
• Fanatical devotion to customer service and data security.

Responsibilities

• Manage a portfolio of corporate customers using Arctic Wolf’s CyberSOC solution.
• Achieve renewals and expansions through consultative selling.
• Provide feedback to the business and conduct quarterly account reviews.

Skills

Sales experience

Field sales experience

Customer service

Tools

Salesforce

Spreadsheet/Excel

Job description

Arctic Wolf is seeking a Customer Success Manager for SMB in the Nordics region to oversee a portfolio of corporate customers using CyberSOC. You will drive renewals and expansion opportunities through consultative selling and act as a trusted advisor by leveraging product knowledge to plan for future growth.

You will forecast risks, coordinate quarterly business reviews, and collaborate with cross-functional teams to align services with customer needs.