Strategic Enterprise CSM – Growth & Exec Partnerships

Nordhealth; Helsinki; Remote; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Learning & growth

Global collaboration

Remote-friendly

Job summary

Nordhealth UK is seeking a commercially minded Enterprise Customer Success Manager to own relationships with our largest multi-site veterinary groups. You’ll lead retention, expansion and executive engagement, ensuring customers realise measurable value from Provet and see us as a trusted long-term partner.

As strategic owner for your portfolio, you’ll coordinate Product, Engineering, Support and Sales, drive adoption and revenue growth across locations, and influence governance with C-suite

Qualifications

• Experience in Enterprise Customer Success or strategic account management within SaaS/tech.
• Proven ability to manage high-value, multi-site customer relationships.
• Strong communication skills with C-suite stakeholders.

Responsibilities

• Own a portfolio of high-value enterprise accounts in the UK market.
• Lead renewals, expansion opportunities and account governance across locations.
• Engage executives and manage escalations with commercial sensitivity.
• Drive product adoption and business outcomes linked to strategic goals.
• Coordinate across Product, Engineering, Support, Implementation and Sales.

Skills

Strategic account management

Executive engagement

SaaS/CSM experience

Customer retention

Cross-functional leadership

English communication

Job description

Nordhealth UK is seeking a commercially minded Enterprise Customer Success Manager to own relationships with our largest multi-site veterinary groups. You’ll lead retention, expansion and executive engagement, ensuring customers realise measurable value from Provet and see us as a trusted long-term partner.

As strategic owner for your portfolio, you’ll coordinate Product, Engineering, Support and Sales, drive adoption and revenue growth across locations, and influence governance with C-suite