Luxury Hospitality Operations Leader

Santapark Oy; Rovaniemi; Presencial; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time, permanent contract

Employee benefits

Resumo da oferta

Lapland Luxury DMC is seeking an Operations Manager to lead daily operations and ensure top-tier guest experiences in Lapland. You will manage a team, coordinate resources, and collaborate with other departments to deliver tailor-made luxury experiences for international guests.

The role combines hands-on leadership with strategic development of services, processes, and ways of working in a luxury hospitality context within the SantaPark Arctic World group.

Qualificações

• Experience in operational management, hospitality or tourism
• Strong leadership and people management skills
• Excellent organizational and planning abilities
• Attention to detail and customer service orientation
• Proactive problem-solving and decision-making

Responsabilidades

• Overseeing daily operations, quality, and delivery of guest experiences
• Leading and developing the operations team
• Coordinating resource planning and scheduling
• Maintaining exceptional guest service and relationships
• Planning and coordinating tailored experiences with other departments
• Continuously improving processes, service quality and efficiency

Descrição da oferta de emprego

Lapland Luxury DMC is seeking an Operations Manager to lead daily operations and ensure top-tier guest experiences in Lapland. You will manage a team, coordinate resources, and collaborate with other departments to deliver tailor-made luxury experiences for international guests.

The role combines hands-on leadership with strategic development of services, processes, and ways of working in a luxury hospitality context within the SantaPark Arctic World group.