Arctic Resort Manager: Lead Operations & Guest Experience

Arctic GM Experiences OY; Rovaniemi; On-site; EUR 68,000 - 90,000; Full time

Job summary

Sonka Resort in Finnish Lapland, operated by Arctic GM Experiences OY, seeks an experienced Resort Manager to lead daily operations and drive ongoing development. You will oversee reception, housekeeping, maintenance and guest services while owning the guest experience end-to-end.

The role requires strong leadership, hands-on management, and a proactive approach to maintaining high quality standards in a winter destination environment. Start 1 October 2026.

Qualifications

• Fluent in English
• Category B driving licence valid in Finland
• Right to work in Finland without employer sponsorship
• Experience in resort operations or international hospitality is a plus

Responsibilities

• Overall responsibility for operation and continued development of Sonka Resort
• Lead the resort operation and team including reception, housekeeping, maintenance and daily priorities
• Own the guest experience and quality standards from booking to departure
• Oversee the commercial and digital side of the resort including booking systems, availability, rates and guest-facing information
• Maintain and develop the property and its presentation including inspections, maintenance follow-up, photography and content
• Collaborate with Arctic GM management to improve routines and support growth of Sonka Resort

Job description

Sonka Resort in Finnish Lapland, operated by Arctic GM Experiences OY, seeks an experienced Resort Manager to lead daily operations and drive ongoing development. You will oversee reception, housekeeping, maintenance and guest services while owning the guest experience end-to-end.

The role requires strong leadership, hands-on management, and a proactive approach to maintaining high quality standards in a winter destination environment. Start 1 October 2026.