Resort Manager

Arctic GM Experiences OY; Rovaniemi; On-site; EUR 68,000 - 90,000; Full time

Job summary

Sonka Resort in Finnish Lapland, operated by Arctic GM Experiences OY, seeks an experienced Resort Manager to lead daily operations and drive ongoing development. You will oversee reception, housekeeping, maintenance and guest services while owning the guest experience end-to-end.

The role requires strong leadership, hands-on management, and a proactive approach to maintaining high quality standards in a winter destination environment. Start 1 October 2026.

Qualifications

• Fluent in English
• Category B driving licence valid in Finland
• Right to work in Finland without employer sponsorship
• Experience in resort operations or international hospitality is a plus

Responsibilities

• Overall responsibility for operation and continued development of Sonka Resort
• Lead the resort operation and team including reception, housekeeping, maintenance and daily priorities
• Own the guest experience and quality standards from booking to departure
• Oversee the commercial and digital side of the resort including booking systems, availability, rates and guest-facing information
• Maintain and develop the property and its presentation including inspections, maintenance follow-up, photography and content
• Collaborate with Arctic GM management to improve routines and support growth of Sonka Resort

Job description

Sonka Resort, Finnish Lapland | Full-time, year-round | Start 1 October 2026

Sonka Resort is looking for an experienced Resort Manager to lead the resorts day-to-day operation and play an important role in its continued development.

Part of Arctic GM Experiences, Sonka combines accommodation, guest services and Arctic experiences in Finnish Lapland. We are looking for a strong hospitality professional who can take genuine ownership of the resort, lead the team and ensure a consistently high-quality guest experience.

The Role

• As Resort Manager, you will have overall responsibility for the operation and continued development of Sonka Resort.
• Lead the resort operation and team, including reception, housekeeping, maintenance and daily priorities
• Own the guest experience and quality standards, from booking and arrival through to departure
• Oversee the commercial and digital side of the resort, including booking systems, availability, rates and guest-facing information
• Maintain and develop the property and its presentation, including inspections, maintenance follow-up, photography and content
• Work closely with Arctic GM management and operational teams to improve routines, solve issues and support the continued growth of Sonka Resort

About You

• A confident and supportive leader
• Structured, reliable and hands-on
• Proactive and comfortable making decisions
• Guest-focused with strong attention to quality
• Calm and solution-oriented when priorities change
• Fluent in English
• Hold a valid Category B driving licence recognised in Finland
• Already have the right to work in Finland without employer-sponsored work authorisation
• Experience from resort operations, international hospitality, high-volume environments or winter destinations is considered an advantage.

Why Sonka Resort?

This is a year-round management role with real responsibility and influence.

You will work closely with company management while having the independence to lead the resort, build strong working practices and help shape Sonka Resort as it continues to develop.

We are looking for someone who sees what needs to be done, takes ownership and follows it through.

Source: Job Market Finland/Työmarkkinatori

Osaamisalue: Hallinto- & toimistotehtävät, Hotelli-, ravitsemus- & matkailuala, Johtaminen & konsultointi