IT Process & CMDB Lead — CSDM, ServiceNow Expert

Outokumpu Stainless Oy; Helsinki; Hybrid; EUR 75,000 - 110,000; Full time

Benefits offered by this job

International environment

Hybrid 50/50 model

Competitive salary and benefits

Job summary

Outokumpu Stainless Oy is seeking an IT Process Manager to strengthen Service Management across its IT organization. You will own and develop the CMDB and CSDM framework, improve data quality and governance, and advance harmonized ITSM processes in a multivendor environment.

The role requires 3–4 years of hands-on ServiceNow CMDB work and practical CSDM implementation experience, ITIL 4 Foundation, strong analytical and leadership skills, and fluent English.

Qualifications

• At least 3–4 years of ServiceNow experience, including extensive hands-on CMDB work and practical CSDM implementation experience.
• ITIL 4 Foundation certification or equivalent IT Service Management experience; knowledge of Scrum or DevOps is an advantage.
• Strong analytical, process-design and leadership skills, with the ability to operate in a matrix organization.
• Fluent English and excellent communication, facilitation and relationship-building skills.

Responsibilities

• Own and continuously develop CMDB and CSDM governance, standards and operating models.
• Ensure CMDB data quality, ownership, accountability and lifecycle management.
• Drive consistent modelling of services, applications and technology according to CSDM principles.
• Monitor CMDB health and CSDM maturity, leading improvements and remediation.
• Act as a CMDB and CSDM subject-matter expert for IT and business stakeholders.
• Lead selected service management processes, including documentation, implementation, training and continuous improvement.
• Promote harmonized ITSM processes and improvements through AI, automation, integrations and better data sources.

Skills

CMDB governance

CSDM implementation

ITSM processes

ITIL 4 Foundation

Leadership

Data quality

Stakeholder communication

Analytical thinking

Process design

Scrum/DevOps knowledge

Education

Bachelor's degree or equivalent

Tools

ServiceNow

CMDB tooling

Job description

Outokumpu Stainless Oy is seeking an IT Process Manager to strengthen Service Management across its IT organization. You will own and develop the CMDB and CSDM framework, improve data quality and governance, and advance harmonized ITSM processes in a multivendor environment.

The role requires 3–4 years of hands-on ServiceNow CMDB work and practical CSDM implementation experience, ITIL 4 Foundation, strong analytical and leadership skills, and fluent English.