Service Manager End User Services

Outokumpu Stainless Oy; Helsinki; On-site; EUR 70,000 - 90,000; Full time

Job summary

Outokumpu Stainless Oy is seeking a Service Manager for End User Services, AD and VDI to lead service management and ongoing development of AD/VDI services within a global IT environment.

You will be the single point of contact for business stakeholders and vendors, driving improvements, overseeing CAB processes and ensuring service performance. The role offers hybrid work and opportunities for growth within a multinational setting.

Qualifications

• 5+ years of experience in AD and/or VDI technologies and operations.
• ITIL Foundation certification or similar service management experience
• Fluent English skills, analytical mindset, hands-on attitude and strong communication and cooperation skills

Responsibilities

• Manage daily IT service operations, vendor relationships, service budgets, forecasts and budget compliance
• Ensure services are available, efficient and effective, while monitoring and reporting on service performance
• Design, optimize and troubleshoot AD-related services, including group lifecycle, OU structures, GPO assignments and access control hygiene
• Manage Azure VDI-related topics, including FSLogix profiles, performance, application packaging and delivery
• Drive continuous improvement, harmonization and rationalization within the service area
• Chair Change Advisory Board (CAB) meetings and participate in other relevant CABs
• Maintain service documentation, CMDB accuracy, software licenses and third-party service contracts, while mentoring specialists and sharing knowledge
• Option for on-call if needed.

Skills

AD

VDI

ITIL

Azure

Security

Education

B.Sc./M.Sc. in Computer Science or IT

Job description

We are looking for a Service Manager - End User Services, AD and VDI to take responsibility for service management, continuous improvement and development of services and solutions within Active Directory (AD) and Azure Virtual Desktop Infrastructure (VDI).

In this role, you will act as the single point of contact for business stakeholders and vendors regarding IT-related topics in your service area.

Key responsibilities

• Manage daily IT service operations, vendor relationships, service budgets, forecasts and budget compliance
• Ensure services are available, efficient and effective, while monitoring and reporting on service performance
• Design, optimize and troubleshoot AD-related services, including group lifecycle, OU structures, GPO assignments and access control hygiene
• Manage Azure VDI-related topics, including FSLogix profiles, performance, application packaging and delivery
• Drive continuous improvement, harmonization and rationalization within the service area
• Chair Change Advisory Board (CAB) meetings and participate in other relevant CABs
• Maintain service documentation, CMDB accuracy, software licenses and third-party service contracts, while mentoring specialists and sharing knowledge
• Option for on-call if needed.

What we are looking for

• B.Sc./M.Sc. in Computer Science, IT or equivalent industry experience
• 5+ years of experience in AD and/or VDI technologies and operations
• ITIL Foundation certification or similar service management experience
• Solid understanding of AD DS, DNS, DHCP, GPO fundamentals, user/group administration, security and Azure VDI components
• Fluent English skills, analytical mindset, hands-on attitude and strong communication and cooperation skills

What Outokumpu offers

• A key role in a global company and modern IT environment
• Opportunity to develop and improve global end user services
• Collaborative colleagues and support from the wider IT organization
• Opportunities for learning, knowledge sharing and professional growth
• Flexible working practices, including hybrid work

For more information about the position, please contact Head of End User Services, Satu Nuutinen via phone on 13 August between 9:00-10:00. [phone]

The selected candidate will be required to pass a security clearance vetting and health check (including drug tests) before commencing employment