IT Service Data and Configuration Product Owner, Tampere or Helsinki

Academic Work Finland Oy; Ylöjärvi; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Modern Tech Environment

Growth & Networking

Hybrid work setup

Job summary

Academic Work Finland Oy seeks a Product Owner to drive the vision and strategy for IT service data and the CMDB, ensuring data quality and governance across a multi-supplier environment.

You will lead the development and governance of the IT service data foundation to support automation, AI, and seamless integration while collaborating with enterprise architects, service owners, and global vendor networks.

Qualifications

• 5+ years of experience in IT Service Management, CMDB, Configuration Management, Asset Management, Service Data Management or ServiceNow.
• Experience improving service data quality, completeness, and accuracy across multiple IT domains.
• Experience defining processes, controls, KPIs, and reporting for configuration and service data.
• ITIL certification.
• Experience with ServiceNow and CMDB capabilities.
• Fluent in English.

Responsibilities

• Own the product vision, strategy, and roadmap for IT service data and the CMDB.
• Establish governance and quality standards for service and configuration data.
• Enable trusted operational reporting and KPI governance through high-quality insights.
• Drive the adoption of CSDM and standardized ServiceNow data practices.
• Partner with service owners and architects to improve service transparency.
• Enable automation and AI use cases by ensuring governed service-data foundations.

Skills

ITSM

CMDB

Configuration Mgmt

Asset Mgmt

Service Data Mgmt

ServiceNow

English proficient

Education

ITIL certification

Tools

ServiceNow

CMDB capabilities

Job description

About the role

As a Product Owner, you will drive the vision and strategy for IT service data and configuration management. You will work autonomously to ensure data quality and lead adoption of the CSDM model within a collaborative, multi-supplier environment. You will lead the development and governance of the IT service data foundation, ensuring it supports automation, AI, and multi-supplier integration while maintaining high standards for data quality.

You are offered

• Modern Tech Environment: Hands-on exposure to mature ServiceNow, CMDB, and CSDM environments at an advanced architecture level.
• Professional Growth & Networking: Opportunity to collaborate with high-level enterprise architects, service owners, and global vendor networks.
• Flexibility & Balance: A supportive culture offering a hybrid work setup (3 days office, 2 days remote) to balance focus work and teamwork.

Work tasks

• Own the product vision, strategy, and roadmap for IT service data and the CMDB.
• Establish governance and quality standards for service and configuration data.
• Enable trusted operational reporting and KPI governance through high-quality insights.
• Drive the adoption of CSDM and standardized ServiceNow data practices.
• Partner with service owners and architects to improve service transparency.
• Enable automation and AI use cases by ensuring governed service-data foundations.

We are looking for

• 5+ years of experience in IT Service Management, CMDB, Configuration Management, Asset Management, Service Data Management or ServiceNow.
• Experience improving service data quality, completeness, and accuracy across multiple IT domains.
• Experience defining processes, controls, KPIs, and reporting for configuration and service data.
• ITIL certification.
• Experience with ServiceNow and CMDB capabilities.
• Fluent in English.

It is meritorious if you have

• Experience with multi-supplier service integration.
• Knowledge of Asset Management.
• Background in Information Systems or Data Analysis.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Employment relationship: Employment

Wage: Other

Number of positions: 1

Source: Job Market Finland/Työmarkkinatori

Osaamisalue: Hallinto- & toimistotehtävät, IT & tietoliikenne