Strategic IT Service Data & CMDB Product Lead

Academic Work Finland Oy; Ylöjärvi; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Modern Tech Environment

Growth & Networking

Hybrid work setup

Job summary

Academic Work Finland Oy seeks a Product Owner to drive the vision and strategy for IT service data and the CMDB, ensuring data quality and governance across a multi-supplier environment.

You will lead the development and governance of the IT service data foundation to support automation, AI, and seamless integration while collaborating with enterprise architects, service owners, and global vendor networks.

Qualifications

• 5+ years of experience in IT Service Management, CMDB, Configuration Management, Asset Management, Service Data Management or ServiceNow.
• Experience improving service data quality, completeness, and accuracy across multiple IT domains.
• Experience defining processes, controls, KPIs, and reporting for configuration and service data.
• ITIL certification.
• Experience with ServiceNow and CMDB capabilities.
• Fluent in English.

Responsibilities

• Own the product vision, strategy, and roadmap for IT service data and the CMDB.
• Establish governance and quality standards for service and configuration data.
• Enable trusted operational reporting and KPI governance through high-quality insights.
• Drive the adoption of CSDM and standardized ServiceNow data practices.
• Partner with service owners and architects to improve service transparency.
• Enable automation and AI use cases by ensuring governed service-data foundations.

Skills

ITSM

CMDB

Configuration Mgmt

Asset Mgmt

Service Data Mgmt

ServiceNow

English proficient

Education

ITIL certification

Tools

ServiceNow

CMDB capabilities

Job description

Academic Work Finland Oy seeks a Product Owner to drive the vision and strategy for IT service data and the CMDB, ensuring data quality and governance across a multi-supplier environment.

You will lead the development and governance of the IT service data foundation to support automation, AI, and seamless integration while collaborating with enterprise architects, service owners, and global vendor networks.