CMDB & CSDM ITSM Lead - Hybrid & Data-Driven

Outokumpu Chrome Oy; Helsinki; Hybrid; EUR 80,000 - 120,000; Full time

Benefits offered by this job

Personnel fund

ePassi

Job summary

Outokumpu Chrome Oy is seeking an IT Process Manager to strengthen Service Management across Outokumpu IT. You will own CMDB and CSDM, improve data quality, and advance harmonized ITSM processes in a multivendor environment.

The role requires 3–4 years of ServiceNow CMDB experience, ITIL 4 Foundation, and strong leadership. A 50/50 hybrid work model and international collaboration are offered, with travel within Europe as needed.

Qualifications

• 3–4 years of ServiceNow experience with hands-on CMDB work.
• ITIL 4 Foundation certification or equivalent IT Service Management experience.
• Strong analytical, process-design and leadership skills.
• Fluent English and excellent communication, facilitation and relationship-building skills.

Responsibilities

• Own and develop CMDB and CSDM governance, standards and operating models.
• Ensure CMDB data quality, ownership, accountability and lifecycle management.
• Drive consistent modelling of services, applications and technology according to CSDM principles.
• Monitor CMDB health and CSDM maturity, leading improvements and remediation.
• Act as a CMDB and CSDM subject-matter expert for IT and business stakeholders.
• Lead selected service management processes, including documentation, implementation, training and continuous improvement.
• Promote harmonized ITSM processes and improvements through AI, automation, integrations and better data sources.

Skills

Analytical skills

Leadership

Communication

Process design

Education

Academic degree or equivalent qualifications

ITIL 4 Foundation certification

Tools

ServiceNow

Job description

Outokumpu Chrome Oy is seeking an IT Process Manager to strengthen Service Management across Outokumpu IT. You will own CMDB and CSDM, improve data quality, and advance harmonized ITSM processes in a multivendor environment.

The role requires 3–4 years of ServiceNow CMDB experience, ITIL 4 Foundation, and strong leadership. A 50/50 hybrid work model and international collaboration are offered, with travel within Europe as needed.