Solution Manager: ITSM, ServiceNow & Automation Lead

Academic Work Finland Oy; Uusimaa; On-site; EUR 60,000 - 90,000; Full time

Job summary

Academic Work Finland Oy is looking for a Solution Manager to oversee the lifecycle of functional requirements within a defined area, ensuring service stability and performance. You will collaborate with cross-functional teams to design robust systems while driving efficiency through automation and optimization.

The role involves managing end-to-end lifecycle of technical solutions, providing expert support, and driving continuous improvement within a functional domain.

Qualifications

• ITIL knowledge is required or preferred.
• Strong stakeholder management and communication skills are essential.
• Analytical mindset with focus on continuous improvement.

Responsibilities

• Manage end-to-end lifecycle of functional requirements.
• Oversee day-to-day operations to ensure high availability and performance.
• Provide expert 2nd and 3rd level support for incidents.
• Collaborate with architects and development teams to design new functionality.
• Drive improvements through automation and optimization.
• Coordinate requirements with stakeholders and suppliers.
• Support deployment of operational development projects and solutions.

Skills

ITIL knowledge

Stakeholder management

Analytical mindset

Communication

Tools

ServiceNow

Job description

Academic Work Finland Oy is looking for a Solution Manager to oversee the lifecycle of functional requirements within a defined area, ensuring service stability and performance. You will collaborate with cross-functional teams to design robust systems while driving efficiency through automation and optimization.

The role involves managing end-to-end lifecycle of technical solutions, providing expert support, and driving continuous improvement within a functional domain.