IT process manager (CMDB)

Outokumpu Stainless Oy; Helsinki; Híbrido; EUR 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International environment

Hybrid 50/50 model

Competitive salary and benefits

Descripción de la vacante

Outokumpu Stainless Oy is seeking an IT Process Manager to strengthen Service Management across its IT organization. You will own and develop the CMDB and CSDM framework, improve data quality and governance, and advance harmonized ITSM processes in a multivendor environment.

The role requires 3–4 years of hands-on ServiceNow CMDB work and practical CSDM implementation experience, ITIL 4 Foundation, strong analytical and leadership skills, and fluent English.

Formación

• At least 3–4 years of ServiceNow experience, including extensive hands-on CMDB work and practical CSDM implementation experience.
• ITIL 4 Foundation certification or equivalent IT Service Management experience; knowledge of Scrum or DevOps is an advantage.
• Strong analytical, process-design and leadership skills, with the ability to operate in a matrix organization.
• Fluent English and excellent communication, facilitation and relationship-building skills.

Responsabilidades

• Own and continuously develop CMDB and CSDM governance, standards and operating models.
• Ensure CMDB data quality, ownership, accountability and lifecycle management.
• Drive consistent modelling of services, applications and technology according to CSDM principles.
• Monitor CMDB health and CSDM maturity, leading improvements and remediation.
• Act as a CMDB and CSDM subject-matter expert for IT and business stakeholders.
• Lead selected service management processes, including documentation, implementation, training and continuous improvement.
• Promote harmonized ITSM processes and improvements through AI, automation, integrations and better data sources.

Conocimientos

CMDB governance

CSDM implementation

ITSM processes

ITIL 4 Foundation

Leadership

Data quality

Stakeholder communication

Analytical thinking

Process design

Scrum/DevOps knowledge

Educación

Bachelor's degree or equivalent

Herramientas

ServiceNow

CMDB tooling

Descripción del empleo

We are looking for an IT Process Manager

to strengthen Service Management across Outokumpu IT. You will own and develop the CMDB and CSDM framework, improve data quality and governance, and advance harmonized ITSM processes in a multivendor environment.

Main responsibilities

• Own and continuously develop CMDB and CSDM governance, standards and operating models.
• Ensure CMDB data quality, ownership, accountability and lifecycle management.
• Drive consistent modelling of services, applications and technology according to CSDM principles.
• Monitor CMDB health and CSDM maturity, leading improvements and remediation.
• Act as a CMDB and CSDM subject-matter expert for IT and business stakeholders.
• Lead selected service management processes, including documentation, implementation, training and continuous improvement.
• Promote harmonized ITSM processes and improvements through AI, automation, integrations and better data sources.

Position requirements

• Relevant academic degree or equivalent qualifications.
• At least 3–4 years of ServiceNow experience, including extensive hands‑on CMDB work and practical CSDM implementation experience.
• ITIL 4 Foundation certification or equivalent IT Service Management experience; knowledge of Scrum or DevOps is an advantage.
• Strong analytical, process-design and leadership skills, with the ability to operate in a matrix organization.
• Fluent English and excellent communication, facilitation and relationship-building skills.

What we offer

• An international, diverse and collaborative working environment
• A flexible 50/50 hybrid working model
• Competitive salary and benefits (personel fund, ePassi etc.)

The position can be based at any main Outokumpu location in Europe. Some travel, primarily within Europe, may be required.

The selected candidate must pass security clearance vetting and a health check, including drug testing, before employment begins.

For more information about the position, please contact Head OF Service Management Office Alina Kelo via email: alina.kelo(at)Outokumpu.com

The selected candidate will be required to pass a security clearance vetting and health check (including drug tests) before commencing employment

Employment relationship: Employment

Wage: Other

Working time: Daytime work

Number of positions: 1

Source: Job Market Finland/Työmarkkinatori

Osaamisalue: IT & tietoliikenne