Head of Operations, Payroll & HR Transformation

Zalaris; Helsingin seutukunta; On-site; EUR 150,000 - 230,000; Full time

Benefits offered by this job

Senior country leadership role

Global collaboration & learning

Professional growth opportunities

Job summary

Zalaris is seeking an exceptional operational leader to own our Finland Managed Services delivery, combining deep payroll and HR expertise with a scalable global delivery model. You will shape today’s delivery and the country organisation’s future by implementing the NextGen Operating Model and driving automation, standardisation and advisory services.

You will lead a high-performing team, manage budgets and client profitability, and collaborate with global teams to ensure compliant,

Qualifications

• Senior operational leadership experience in payroll, HR outsourcing, managed services or a comparable complex service environment.
• Strong financial ownership, customer leadership and understanding of service performance, SLAs, KPIs and commercial priorities.
• Sound understanding of local payroll, HR and regulatory requirements, with the ability to build expert teams and advise customers.
• Demonstrated ability to lead transformation, organisational change and productivity improvement across distributed teams.
• Excellent stakeholder management and communication skills; fluent in Finnish and English.

Responsibilities

• Own country performance: manage Operations P&L, budgets, forecasting, client profitability, resource planning and margin improvement.
• Deliver reliable, cost-effective HR and payroll delivery against contracts, SLAs and KPIs.
• Strengthen local payroll, HR and regulatory expertise to advise customers and ensure compliance.
• Lead NextGen implementation locally: standardise processes and reduce manual work for controls and advisory work.
• Drive productivity and automation by partnering with global tech, AMS and delivery teams on AI, RPA and process redesign.
• Develop people and leaders: coach managers, build succession and a culture of accountability.
• Enable profitable growth by collaborating with Sales/KAM while assessing delivery readiness.
• Secure operational readiness for new customers and significant changes.

Skills

Senior operational leadership

Financial ownership

Stakeholder management

Communication skills

Finnish & English fluency

Education

Degree or equivalent professional experience

Tools

SAP payroll

Job description

Zalaris is seeking an exceptional operational leader to own our Finland Managed Services delivery, combining deep payroll and HR expertise with a scalable global delivery model. You will shape today’s delivery and the country organisation’s future by implementing the NextGen Operating Model and driving automation, standardisation and advisory services.

You will lead a high-performing team, manage budgets and client profitability, and collaborate with global teams to ensure compliant,