Customer Service & Sales Assistant France

Kultakiertue Oy; Helsinki; Hybrid; EUR 25,000 - 36,000; Full time

Benefits offered by this job

Supportive environment

International growth

Career development

International team

Hybrid work model

Flexible hours

Job summary

Kultakiertue Oy in Helsinki is seeking a customer-focused team member to support our international growth with France-related operations. You will contact existing customers by phone, confirm and reschedule appointments, and deliver friendly, professional service.

The role requires fluent French and excellent English; Finnish is a bonus. We offer a supportive environment, an international team, and a hybrid work model with flexible hours to sustain performance and work-life balance.

Qualifications

• Fluent French required.
• Excellent English (written and spoken).
• Finnish language skills are an advantage.
• Strong communication and customer service skills.

Responsibilities

• Contact existing customers by phone.
• Confirm scheduled appointments.
• Reschedule appointments as needed.
• Provide friendly and professional customer service.
• Answer customer questions.
• Update customer information in systems.
• Collaborate with team for day-to-day operations.

Skills

French fluency

English proficiency

Customer service

Communication

Phone conversations

Job description

How does a key role in a rapidly growing Finnish success story sound? At Kultakiertue, we are the market leader and pioneer in the purchasing and evaluation of precious metals, especially gold and silver. Our safe, reliable and truly customer-oriented service model will soon operate in all Nordic countries and in Europe. More than 100 professionals already work within our unique service concept and our growth is only accelerating. Now is the perfect time to join the Kultakiertue journey!

As we continue our international growth, we are now looking for a customer-oriented team member to support our operations in France.

In this role, you will be responsible for contacting our existing customers by phone, confirming scheduled appointments and rescheduling them when needed.

Key Responsibilities

• Contacting existing customers by phone
• Confirming scheduled appointments
• Rescheduling and rearranging appointments when needed
• Providing friendly and professional customer service
• Answering customer questions
• Updating customer information in our systems
• Working closely with the rest of the team to ensure smooth day to day operations

What We Expect from You

• Fluent French skills
• Excellent English skills, both written and spoken
• Finnish language skills are considered an advantage
• Strong communication and customer service skills
• Confidence and ease in communicating with customers over the phone
• A positive, proactive and customer focused attitude
• Ability to manage multiple tasks simultaneously
• A careful, organised and self driven approach to work
• Previous experience in customer service, appointment scheduling or sales is considered an advantage

What We Offer

• A supportive and open work environment where everyone's contribution is valued
• The opportunity to play an important role in our international growth and expansion into France
• Great opportunities to develop your professional skills and grow your career with us
• An international working environment
• A flexible hybrid working model and flexible working hours

Compensation

The compensation consists of a fixed monthly base salary of 2000€ plus performance-based bonuses.