Finnish-Speaking Solutions Consultant (Relocation to Sofia)

Recruitment By Ierotheos; Helsinki; Presencial; EUR 20.000 - 31.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Relocation concierge service

Monthly performance bonus

Resumo da vaga

Mercier Consultancy Group is seeking a Finnish-speaking Solutions Consultant to support clients in Bulgaria. You will be the main contact for Finnish-speaking customers, solving issues and ensuring top-tier service from their Sofia office.

The role requires native Finnish and strong English, plus a track record in customer support. Relocation logistics are handled, with a competitive monthly salary and onboarding training.

Qualificações

• Native or fluent Finnish (spoken and written).
• Excellent communication in Finnish and English.
• Proven experience in customer support or related client-facing roles.
• Willingness to relocate to Sofia, Bulgaria.

Responsabilidades

• Act as primary contact for Finnish-speaking clients, delivering high-quality support.
• Identify, analyze, and resolve complex issues with a solutions-oriented approach.
• Maintain high customer satisfaction through clear, professional Finnish communication.
• Collaborate with cross-functional teams to improve service delivery.
• Document inquiries and track progress in the CRM system.
• Participate in training on product developments and best practices.
• Contribute to team KPIs and monthly performance incentives.

Conhecimentos

Finnish language

Customer support

Communication

Problem solving

English language

Ferramentas

CRM systems

Ticketing system

Descrição da vaga

Mercier Consultancy Group is seeking a Finnish-speaking Solutions Consultant to support clients in Bulgaria. You will be the main contact for Finnish-speaking customers, solving issues and ensuring top-tier service from their Sofia office.

The role requires native Finnish and strong English, plus a track record in customer support. Relocation logistics are handled, with a competitive monthly salary and onboarding training.