Finnish-Speaking Support Pro in Sofia — Relocation Included

Mercier Consultancy MD; Helsinki; Presencial; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Career development programs

Resumo da oferta

Mercier Consultancy Group is hiring a Finnish Speaking Support Specialist to join its customer support team in Sofia. The role focuses on assisting Finnish-speaking clients via phone, email, and live chat, while maintaining product knowledge to resolve inquiries effectively.

Applicants should have native Finnish and strong English, with a proactive, on-site mindset in a fast-paced European hub. The package includes relocation support and comprehensive training.

Qualificações

• Native or fluent Finnish (spoken and written).
• EU passport (valid).
• Excellent communication and problem-solving skills.

Responsabilidades

• Provide high-quality technical and functional assistance to Finnish-speaking clients via phone, email, and live chat
• Maintain a deep understanding of company products and services to resolve inquiries efficiently
• Ensure customer satisfaction by delivering professional, empathetic, and solution-oriented interactions
• Document all client interactions accurately in our CRM system to track trends and common support needs
• Collaborate with international team members to share best practices and contribute to a high-performing support culture
• Escalate complex issues to the appropriate internal departments while managing client expectations
• Continuously strive to meet and exceed personal and team-based KPIs regarding response times and quality scores

Conhecimentos

Customer support

Communication

Problem-solving

Descrição da oferta de emprego

Mercier Consultancy Group is hiring a Finnish Speaking Support Specialist to join its customer support team in Sofia. The role focuses on assisting Finnish-speaking clients via phone, email, and live chat, while maintaining product knowledge to resolve inquiries effectively.

Applicants should have native Finnish and strong English, with a proactive, on-site mindset in a fast-paced European hub. The package includes relocation support and comprehensive training.