Finnish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy MD; Helsinki; On-site; EUR 15,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Career development opportunities

Job summary

Mercier Consultancy Group seeks a Finnish Speaking Solutions Consultant in Bulgaria. You will join a dynamic Sofia-based Customer Support Services team, assisting Finnish-speaking clients and collaborating with cross-functional colleagues.

Responsibilities include handling inquiries by phone, email, and chat, maintaining client records in the internal support database, and applying product knowledge to tailor solutions. Relocation readiness and English communication are required.

Qualifications

• Finnish fluency (spoken and written) is required.
• English proficiency for internal comms.
• Customer support experience is advantageous.
• EU passport or work authorization for Bulgaria required.

Responsibilities

• Serve as the primary contact for Finnish-speaking clients via phone, email, and chat.
• Resolve inquiries and maintain high customer satisfaction.
• Keep detailed records in the internal support database.
• Collaborate with cross-functional teams to address issues.
• Use product knowledge to offer tailored solutions to users.
• Stay updated on policies and industry trends.
• Participate in team briefings to improve processes.

Skills

Finnish language

English proficiency

Customer service

Problem solving

Tools

CRM software

Support database

Job description

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO advisory, we specialize in placing high-performing professionals in dynamic roles, including exclusive Finnish-speaking jobs across the continent.

Finnish Speaking Solutions Consultant

Job Overview

We are currently seeking a motivated professional for a Finnish Speaking Solutions Consultant position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment in Sofia, offering a blend of professional growth and an incredible international lifestyle.

Key Responsibilities

• Act as the primary point of contact for Finnish-speaking clients, providing expert assistance within the Customer Support Services sector
• Resolve complex inquiries through phone, email, and chat, ensuring high levels of customer satisfaction
• Maintain comprehensive records of client interactions and solutions provided within the internal support database
• Collaborate with cross-functional teams to upscale and resolve technical or operational issues efficiently
• Drive positive outcomes by applying advanced product knowledge to offer tailored solutions to the end-user
• Stay updated on company policies and industry trends to provide consistent and accurate service
• Participate in team briefings to improve support processes and contribute to a high-performance work culture

Requirements

• Native or fluent Finnish (spoken and written) is strictly required
• Professional proficiency in English for internal communication
• Previous experience in a Customer Support Services role is highly advantageous
• Valid EU passport or appropriate work authorization for Bulgaria
• Strong problem-solving skills and a passion for delivering exceptional service
• Readiness to relocate to Sofia for this career-defining position in Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development opportunities in one of the best jobs in Bulgaria
• And Much More..

Life in Bulgaria

Living in Bulgaria offers a unique blend of vibrant culture, breathtaking mountain landscapes, and a rich history that dates back centuries. Choosing to work in Bulgaria means enjoying a high quality of life with a Mediterranean-influenced climate that ensures plenty of sunshine throughout the year, making it one of the most attractive destinations for professionals seeking international growth.

Sofia is a cosmopolitan hub known for its affordable cost of living, world-class dining, and a thriving social scene for expatriates. When you accept our Finnish Speaking Solutions Consultant position in Bulgaria, you gain access to an welcoming community and a modern working environment. Experience the perfect balance of career progression and personal exploration that only a country like Bulgaria can offer.