Finnish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Helsinki; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Relocation concierge service

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a Finnish-speaking Solutions Consultant to support clients in Bulgaria. You will be the main contact for Finnish-speaking customers, solving issues and ensuring top-tier service from their Sofia office.

The role requires native Finnish and strong English, plus a track record in customer support. Relocation logistics are handled, with a competitive monthly salary and onboarding training.

Qualifications

• Native or fluent Finnish (spoken and written).
• Excellent communication in Finnish and English.
• Proven experience in customer support or related client-facing roles.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Act as primary contact for Finnish-speaking clients, delivering high-quality support.
• Identify, analyze, and resolve complex issues with a solutions-oriented approach.
• Maintain high customer satisfaction through clear, professional Finnish communication.
• Collaborate with cross-functional teams to improve service delivery.
• Document inquiries and track progress in the CRM system.
• Participate in training on product developments and best practices.
• Contribute to team KPIs and monthly performance incentives.

Skills

Finnish language

Customer support

Communication

Problem solving

English language

Tools

CRM systems

Ticketing system

Job description

Finnish Speaking Solutions ConsultantAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations across the European landscape. We pride ourselves on our bespoke approach to talent acquisition within the customer support services industry, ensuring both our clients and candidates achieve long-term professional success.

Job Overview

We are currently seeking a motivated professional for a Finnish Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals looking to advance their career in the customer support services industry while enjoying a vibrant expatriate lifestyle in a dynamic European capital.

Key Responsibilities

• Act as a primary point of contact for Finnish-speaking clients, ensuring excellence in all customer support services interactions.

• Identify, analyze, and resolve complex issues through a solutions-oriented approach tailored to specific customer needs.

• Maintain high levels of customer satisfaction by providing clear, concise, and professional communication in Finnish.

• Collaborate with cross-functional departments to enhance service delivery within the customer support services sector.

• Utilize internal CRM systems to document inquiries, track progress, and ensure timely resolution of all service tickets.

• Participate in ongoing training to stay updated on product developments and best practices for the Finnish Speaking Solutions Consultant position in Bulgaria.

• Contribute to team goals and KPIs to qualify for monthly performance incentives.

• Native or fluent Finnish (spoken and written).

• Valid EU passport (mandatory).

• Proven track record of excellence in the customer support services industry or a related client-facing field.

• Strong problem-solving skills and the ability to work effectively in an on-site office environment.

• Exceptional verbal and written communication skills in both Finnish and English.

• A proactive mindset suitable for international Finnish-speaking jobs and a desire to relocate to Sofia.

What We Offer

• Competitive Monthly Salary.

• Fully Paid Training.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel).

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

• Monthly Performance Bonus.

• And Much More…

Life in Bulgaria

Sofia, the heart of Bulgaria, offers a unique blend of historical richness and modern urban energy. With a comfortable climate and an incredibly welcoming culture, professionals seeking jobs in Bulgaria will find an environment that perfectly balances a thriving career in customer support services with a relaxed, enjoyable personal life.

The cost of living in Bulgaria remains highly attractive, allowing for an excellent quality of life. From bustling city cafes to scenic mountain landscapes nearby, living in Bulgaria provides a fantastic backdrop for your next career chapter. Explore our various Finnish-speaking jobs in this beautiful region and discover why so many professionals choose to build their future here.