Finnish Speaking Support Specialist - Sofia Relocation

Mercier Consultancy MD; Finland; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Relocation package

Training provided

Health insurance

Performance bonus

Career growth opportunities

Job summary

Mercier Consultancy Group in Sofia, Bulgaria, seeks a Finnish Speaking Support Specialist to join our multinational team. You will provide Finnish-language support via phone, email, and live chat, resolving inquiries with accuracy and professionalism.

The role emphasizes customer satisfaction, CRM documentation, and collaboration with international colleagues. We offer relocation support, fully paid training, health insurance, and clear career growth opportunities.

Qualifications

• Native or fluent Finnish (spoken and written).
• Valid EU passport mandatory.
• Excellent communication and problem-solving skills.
• Strong English proficiency for multinational collaboration.
• On-site work in Sofia with proactive mindset.

Responsibilities

• Provide high-quality Finnish-speaking customer support via phone, email, and live chat.
• Maintain understanding of products and services to resolve inquiries efficiently.
• Document all client interactions in the CRM system.
• Collaborate with international team members to share best practices.
• Escalate complex issues to appropriate internal departments while managing client expectations.
• Strive to meet and exceed KPIs for response times and quality scores.

Skills

Finnish language

Communication skills

English proficiency

Problem solving

Job description

Mercier Consultancy Group in Sofia, Bulgaria, seeks a Finnish Speaking Support Specialist to join our multinational team. You will provide Finnish-language support via phone, email, and live chat, resolving inquiries with accuracy and professionalism.

The role emphasizes customer satisfaction, CRM documentation, and collaboration with international colleagues. We offer relocation support, fully paid training, health insurance, and clear career growth opportunities.