Finnish-speaking Experienced Customer Specialist - iGaming in Malta

Next Job Abroad; Tampere; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Commute allowance €100/month

Office space in Malta

Job summary

Next Job Abroad client develops premium iGaming brands and is expanding its Finnish customer service team in Malta. You will deliver top-notch support via chat and email, handling Finnish and English inquiries with care and improving the player experience.

Reporting to the Head of Customer Service, you will handle KYC duties, process documents, and strive for first-time resolutions while staying vigilant about security and RG concerns. This role is based in Malta and requires shift flexibility.

Qualifications

• Experience in Customer Service or a similar role in iGaming.
• Native Finnish speaker with excellent English skills, both written and spoken.
• Willingness to work shifts between 8 am - 1 am, with potential night shifts if needed.
• Location: Malta

Responsibilities

• Deliver excellent customer service via chat and emails in Finnish and English.
• Respond professionally to live chat and email queries from players.
• Be responsible for KYC duties and Document Processing.
• Listen, probe, and investigate inquiries to determine customer needs.
• Communicate in a prompt, thoughtful, warm, and empathetic manner.
• Provide first-time resolution where possible.
• Remain vigilant of suspicious activity.
• Look to cross-sell and promote opportunities.
• Identify RG concerns and provide necessary support.

Skills

Finnish native

English proficiency

Customer service experience

Job description

Our client creates and fully manages premium iGaming brands. They have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. They believe in giving their teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.

About The Role

Reporting to the Head of Customer Service, you'll be a key player in bringing top-notch service to our clients Finnish market.

What You'll Do

• Deliver excellent customer service via chat and emails in both Finnish and English
• Respond professionally to a range of live chat and email queries from our clients players
• Be responsible for KYC duties and Document Processing
• Listen, probe, and investigate inquiries to determine the underlying needs of the customer
• Communicate in a prompt, thoughtful, warm, and empathetic manner
• Provide first-time resolution where possible
• Remain vigilant of any suspicious activity and escape accordingly
• Look to cross-sell and promote all opportunities
• Identify RG concerns within live communications and provide the necessary support
• Put the player first at all times!

Requirements

What Our Client is Looking For

• Experience in Customer Service or a similar role in iGaming
• Native Finnish speaker with excellent English skills, both written and spoken
• Willingness to work shifts between 8 am - 1 am, with potential night shifts if needed
• Location: Malta

Benefits

What Will You Find With Our Client

• A close team of 50 in Malta and Marbella
• Opportunities to learn and do more than your usual customer service job
• Amazing office space in Malta
• Commute allowance of 100 EUR added to salary monthly to cover the cost of commuting to the office