Finnish-speaking Experienced Customer Specialist - iGaming in Malta

Next Job Abroad; Helsinki; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Commuting allowance 100 EUR

Job summary

Next Job Abroad is seeking a Customer Service Specialist to support the Finnish market for a premium iGaming client. You will handle chat and email queries in Finnish and English, conduct KYC/document processing, and resolve issues with empathy and professionalism.

Work shifts are 8:00–01:00 with potential night shifts, and the role includes opportunities to cross-sell while maintaining player trust and safety. Offices are located in Malta with a close, growing team.

Qualifications

• Experience in Customer Service or similar role in iGaming.
• Native Finnish speaker with excellent English skills, both written and spoken.
• Willingness to work shifts between 8 am - 1 am, with potential night shifts.
• Location: Malta.

Responsibilities

• Deliver excellent customer service via chat and emails in Finnish and English.
• Respond to live chat and email queries from players.
• Be responsible for KYC duties and document processing.
• Investigate inquiries to determine customer needs.
• Communicate in a prompt, warm, and empathetic manner.
• Aim for first-time resolution where possible.
• Cross-sell and promote opportunities.
• Identify RG concerns and provide support.
• Put the player first at all times!

Skills

Customer service

Bilingual Finnish-English

KYC processing

Empathetic communication

Investigation skills

Job description

Our client creates and fully manages premium iGaming brands. They have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. They believe in giving their teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.

About The Role

Reporting to the Head of Customer Service, you'll be a key player in bringing top-notch service to our clients Finnish market.

What You'll Do

• Deliver excellent customer service via chat and emails in both Finnish and English
• Respond professionally to a range of live chat and email queries from our clients players
• Be responsible for KYC duties and Document Processing
• Listen, probe, and investigate inquiries to determine the underlying needs of the customer
• Communicate in a prompt, thoughtful, warm, and empathetic manner
• Provide first-time resolution where possible
• Remain vigilant of any suspicious activity and escape accordingly
• Look to cross-sell and promote all opportunities
• Identify RG concerns within live communications and provide the necessary support
• Put the player first at all times!

Requirements

What Our Client is Looking For

• Experience in Customer Service or a similar role in iGaming
• Native Finnish speaker with excellent English skills, both written and spoken
• Willingness to work shifts between 8 am - 1 am, with potential night shifts if needed
• Location: Malta

Benefits

What Will You Find With Our Client

• A close team of 50 in Malta and Marbella
• Opportunities to learn and do more than your usual customer service job
• Amazing office space in Malta
• Commute allowance of 100 EUR added to salary monthly to cover the cost of commuting to the office