Finnish Speaking - Customer Support for iGaming in Malta - Relocation Incl.

Next Job Abroad; Tampere; On-site; EUR 23,400 - 28,600; Full time

Benefits offered by this job

Career growth opportunities

International & diverse work environment

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Job summary

Next Job Abroad is looking for a Finnish Speaking Customer Support Agent in Malta to provide exceptional support to Finnish-speaking customers in the iGaming industry. You will handle inquiries, resolve issues, and guide clients through our diverse gaming products.

The position offers a relocation package, competitive salary of €26,000 excluding bonuses, and a chance to experience a vibrant culture on the stunning Mediterranean island. Join us for career growth opportunities and a supportive international work environment.

Qualifications

• Previous experience in customer service preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Genuine interest in gaming and familiarity with the iGaming industry.
• Willingness to relocate to Malta.

Responsibilities

• Provide outstanding customer support to Finnish-speaking clients via chat, email, and phone.
• Address customer inquiries and resolve issues.
• Educate customers about our gaming offerings.
• Collaborate with team members to maintain service standards.
• Document customer interactions in the CRM system.
• Collect and communicate customer feedback for improvement.

Skills

Fluency in Finnish

Good command of English

Strong communication skills

Customer satisfaction focus

Familiarity with CRM systems

Job description

Join Next Job Abroad as a Finnish Speaking Customer Support Agent in the exciting iGaming industry in Malta! This is a fantastic opportunity to utilize your language skills and customer service expertise while experiencing life on the stunning Mediterranean island. In this role, you will be instrumental in providing exceptional support to our Finnish-speaking customers, ensuring they have a fantastic gaming experience.

As a Customer Support Agent, you will handle inquiries, resolve issues, and offer guidance about our diverse range of gaming products. If you are enthusiastic, communicative, and dedicated to providing excellent service, we would love to welcome you to our team. We also offer a relocation package to make your transition to Malta smooth and hassle-free!

Responsibilities

• Provide outstanding customer support to Finnish-speaking clients via chat, email, and phone
• Address customer inquiries and resolve issues promptly and effectively
• Educate customers about our gaming offerings to enhance their experience
• Collaborate with team members to maintain the highest standards of service
• Document customer interactions accurately in our CRM system
• Collect and communicate customer feedback for service improvement
• Participate in training sessions to enhance product knowledge and service delivery skills

Requirements

• Fluency in Finnish and a good command of English; knowledge of additional languages is a plus
• Previous experience in customer service or a related field is desirable
• Strong communication and interpersonal skills with a focus on customer satisfaction
• Able to manage multiple tasks in a fast-paced environment
• Familiarity with CRM systems and customer support tools is an advantage
• Willingness to relocate to Malta and embrace a new culture
• A genuine interest in gaming and familiarity with the iGaming industry is beneficial

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!