Finnish-speaking Customer Service Agent in Malta - Relocation Pack

Next Job Abroad; Helsinki; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

Hybrid working model

Up to 40 remote working days per year

International private health insurance

Wellbeing allowance

Home office setup bonus

Office meals

Social events & expat community

Career progression

Job summary

Next Job Abroad is seeking a Finnish-speaking Customer Support Specialist to join a growing iGaming team in Malta. You will become an expert in sportsbook and online casino products while supporting customers via phone, chat, and email, taking ownership of cases from start to finish and working with Payments, Fraud and Compliance teams.

Hybrid working model with relocation support and an international expat environment.

Qualifications

• Finnish-speaking customer support experience

Responsibilities

• Support customers via phone, live chat, and email.
• Handle customer enquiries end-to-end and resolve issues.
• Process withdrawals and manage KYC documentation.
• Perform daily security checks on customer accounts.
• Identify trends and suggest process improvements.
• Collaborate closely with Payments, Fraud and Compliance teams.

Skills

Finnish fluency

English proficiency

Customer support experience

Multitasking

Analytical mindset

Team collaboration

Job description

Ready to swap grey skies for 300 days of sunshine — and kick-start your career in the iGaming world?

This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.

Picture this: you live just minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger.

That's what this opportunity offers.

About The Role

Our client is looking for a Finnish-speaking Customer Support Specialist to join their growing iGaming team in Malta. You'll become an expert in sportsbook and online casino products while supporting customers via phone, chat, and email. This is a hands‑on role where you'll take ownership of customer cases from start to finish while working closely with teams across Payments, Fraud, and Compliance.

Working Hours

• Shift-based schedule, including evenings, weekends, and public holidays
• Hybrid working model
• Up to 40 days per year working fully remotely

Your Daily Tasks Will Include:

• Supporting customers via phone, live chat, and email
• Resolving customer enquiries from start to finishProcessing withdrawals and handling KYC documentation
• Performing daily security checks on customer accounts
• Identifying trends and suggesting process improvements
• Working closely with Payments, Fraud, and Compliance teams
• Contributing to team KPIs while delivering an outstanding customer experience

Requirements

What You Need:

• Excellent communication skills in Finnish and good English, both spoken and written
• At least 1 year of customer support experience in a call centre environment
• Good computer skills and confidence working across multiple systems
• A structured and analytical mindset
• Ability to multitask in a fast‑paced environment
• Flexibility to work shifts
• Interest in sports betting and online casino is an advantage
• A positive attitude, strong problem‑solving skills, and willingness to learn
• To be eligible for this role, you must already hold an EU passport or have the legal right to work in Malta. Unfortunately, visa sponsorship is not available.

Benefits

What's in It for You?

• Relocation package to help you settle into Malta
• Performance bonus scheme
• Hybrid working model
• Up to 40 fully remote working days per year
• International private health insurance
• Wellbeing allowance
• Home office setup bonus
• Complimentary office breakfasts and lunches
• Regular social events and a large international expat community
• Excellent career progression within a leading international iGaming company

Working with our client means joining an innovative international company where collaboration, development, and employee wellbeing are at the heart of the business. You'll gain valuable experience across sportsbook, online casino, payments, compliance, and fraud prevention while building skills that are highly sought after throughout the iGaming and technology sectors.